Error message

cynthia4
38 Posts
cynthia4 posted this 13 June 2022

Hi,

I am getting this error message when I try to edit in the template. Please see attached image.

Thanks,

SIncerely,
Cynthia

Hi, I am getting this error message when I try to edit in the template. Please see attached image. Thanks, SIncerely, Cynthia
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Support Team
Support Team posted this 14 June 2022

Hello,

We are sorry for the temporary server issue. Our developers are already working at it and I will update this topic as soon as it is fixed.

Sincerely,
Nettie

Hello, We are sorry for the temporary server issue. Our developers are already working at it and I will update this topic as soon as it is fixed. Sincerely, Nettie
cynthia4
38 Posts
cynthia4 posted this 15 June 2022

Hi,

Any idea when it will be fixed? Right now I can't edit the template.

Hi, Any idea when it will be fixed? Right now I can't edit the template.
laertsky
17 Posts
laertsky posted this 15 June 2022

Everything worked!!!!

Everything worked!!!!
Support Team
Support Team posted this 16 June 2022

Hello,

The issue is fixed. Just re-run Themler and re-load the theme.

If the issue is still present, for your website you may need to clear browser cache and re-run the theme.
For Themler desktop, if the issue is still present, please please try this way:
1) close Themler
2) open Windows Explorer and type %LocalAppData% in the address bar
3) find & rename Themler directory
4) start Themler again

Your existing themes will be inside the old Themler directory, you will need to zip-compress and import each of them.

As a rule, the issue shouldn't be present now by default, so please follow the steps above only in case you still see the message with "Server Error
generator render result is undefined https://generator-de.themler.io/render" or a very similar one.

Sincerely,
Nettie

Hello, The issue is fixed. Just re-run Themler and re-load the theme. If the issue is still present, for your website you may need to clear browser cache and re-run the theme. For Themler desktop, if the issue is still present, please please try this way: 1) close Themler 2) open Windows Explorer and type %LocalAppData% in the address bar 3) find & rename Themler directory 4) start Themler again Your existing themes will be inside the old Themler directory, you will need to zip-compress and import each of them. As a rule, the issue shouldn't be present now by default, so please follow the steps above only in case you still see the message with "Server Error generator render result is undefined https://generator-de.themler.io/render" or a very similar one. Sincerely, Nettie
cynthia4
38 Posts
cynthia4 posted this 16 June 2022

Hi, I had no problem accessing the themes and all that but I had a different question which has not been answered. There is white space between the static module and the first blog post that is very visible when the screen size is MacBook Air size for example. How do I get rid of it? I even sent you a link (in a separate message) but no reply.

Hi, I had no problem accessing the themes and all that but I had a different question which has not been answered. There is white space between the static module and the first blog post that is very visible when the screen size is MacBook Air size for example. How do I get rid of it? I even sent you a link (in a separate message) but no reply.
garkbeda43
1 Posts
garkbeda43 posted this 16 June 2022

I have same issue..

I have same issue..
Support Team
Support Team posted this 16 June 2022

Hello,

We will answer you in separate topics.

Sincerely,
Nettie

Hello, We will answer you in separate topics. Sincerely, Nettie
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