Previous agency working on old site

iconchiropractic
7 Posts
iconchiropractic posted this 30 June 2022

Hello!

I have an old employee who worked on my site previously. She no longer employed with us but used themler under her own account to make my website.

I want to edit my current site. How am i able to do so?

Thanks!

Hello! I have an old employee who worked on my site previously. She no longer employed with us but used themler under her own account to make my website. I want to edit my current site. How am i able to do so? Thanks!
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Support Team
Support Team posted this 01 July 2022

Hello,

If you have access to this website admin panel, you may edit the same Themler theme using another Themler subscription. Did you have any Themler or Artisteer subscripitons previously? Also - what CMS is it and is there Virtuemart or Woocommerce plugin active?

Sincerely,
Nettie

Hello, If you have access to this website admin panel, you may edit the same Themler theme using another Themler subscription. Did you have any Themler or Artisteer subscripitons previously? Also - what CMS is it and is there Virtuemart or Woocommerce plugin active? Sincerely, Nettie
iconchiropractic
7 Posts
iconchiropractic posted this 11 July 2022

Hello!

We do have access to the wordpress panel. We did not have themler previously. One of my emplyees did and she is no longer with us.

I beleive woo commerce plugin is active.

Hello! We do have access to the wordpress panel. We did not have themler previously. One of my emplyees did and she is no longer with us. I beleive woo commerce plugin is active.
Support Team
Support Team posted this 12 July 2022

Hello,

You will need in any case Themler subscription. It should be Themler Ecommerce if you would like to edit shop templates, or just Personal subscription for Wordpress. But to be able to open the current theme on the website for editing, you will need either open CMS admin panel with admin access, or copy-paste theme folder via FTP from this website and continue editing it elsewhere - in Themler desktop or on another hosted website or localhost.

Sincerely,
Nettie

Hello, You will need in any case Themler subscription. It should be Themler Ecommerce if you would like to edit shop templates, or just Personal subscription for Wordpress. But to be able to open the current theme on the website for editing, you will need either open CMS admin panel with admin access, or copy-paste theme folder via FTP from this website and continue editing it elsewhere - in Themler desktop or on another hosted website or localhost. Sincerely, Nettie

Last edited 12 July 2022 by Support Team

iconchiropractic
7 Posts
iconchiropractic posted this 12 July 2022

How do I do that? Is there a step by step you can give me?

How do I do that? Is there a step by step you can give me?
Support Team
Support Team posted this 13 July 2022

Hello,

Use any FTP tool to access your website folders. The theme is located under /path_to_wordpress/wp-content/themes/
where

  /path_to_wordpress/ 

is the location of your WordPress installation on the server.

Copy the theme to somewhere on your computer. Zip-compress it and import in Themler desktop or install on another website: https://answers.themler.io/articles/3624/how-to-install-wordpress-theme

Let us know if any additional questions appear in process.

Sincerely,
Nettie

Hello, Use any FTP tool to access your website folders. The theme is located under `/path_to_wordpress/wp-content/themes/` where /path_to_wordpress/ is the location of your WordPress installation on the server. Copy the theme to somewhere on your computer. Zip-compress it and import in Themler desktop or install on another website: https://answers.themler.io/articles/3624/how-to-install-wordpress-theme Let us know if any additional questions appear in process. Sincerely, Nettie
iconchiropractic
7 Posts
iconchiropractic posted this 5 weeks ago

Can you clarify what you mean by install on another site?
We want to update on the same address, will it be down in the mean time?

Can you clarify what you mean by install on another site? We want to update on the same address, will it be down in the mean time?
Support Team
Support Team posted this 4 weeks ago

Hello,

To update the theme on the same website, you need to open Themler. For this you need to access Themler option from CMS admin panel. If you cannot access the website with admin login and password, the way above is to transfer the theme to another website. But if you can log in to this one, this would be fine.

Sincerely,
Nettie

Hello, To update the theme on the same website, you need to open Themler. For this you need to access Themler option from CMS admin panel. If you cannot access the website with admin login and password, the way above is to transfer the theme to another website. But if you can log in to this one, this would be fine. Sincerely, Nettie
iconchiropractic
7 Posts
iconchiropractic posted this 4 weeks ago

Hello I do have Access BUT it does not show anywhere to access themler. Under themes the active theme's title is just "untitled".

I fear the previous agency disabled or took it off our cms admin panel (wordpress) and left the theme.

How should i proceed from this point?

Hello I do have Access BUT it does not show anywhere to access themler. Under themes the active theme's title is just "untitled". I fear the previous agency disabled or took it off our cms admin panel (wordpress) and left the theme. How should i proceed from this point?
iconchiropractic
7 Posts
iconchiropractic posted this 3 weeks ago

Hello Just want to follow up on this!

Thank you for all your help!

Hello Just want to follow up on this! Thank you for all your help!
iconchiropractic
7 Posts
iconchiropractic posted this 3 weeks ago

Hello We are really lost on this please help. This effect our business directly so we want to know how to get this done asap!

Thank you for your help!

-G

Hello We are really lost on this please help. This effect our business directly so we want to know how to get this done asap! Thank you for your help! -G
Support Team
Support Team posted this yesterday

Hello,

We are terribly sorry for delay in response. The case somehow got lost in our system. Is there Themler option just on the left panel in the Dashboard like this?

enter image description here

Sincerely,
Nettie

Hello, We are terribly sorry for delay in response. The case somehow got lost in our system. Is there Themler option just on the left panel in the Dashboard like this? ![enter image description here][1] Sincerely, Nettie [1]: https://forumattachments.themler.io/884/2884/edit-theme1.png
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