Only Chrome, Firefox and Safari are supported (Windows and Mac).

info295
25 Posts
info295 posted this 4 weeks ago

Hello,

we can't open Themler in Firefox (PC). We are getting the message "Only Chrome, Firefox and Safari are supported (Windows and Mac)." Tried to reinstall Firefox newest version, btu didn't help.

Regards,
Michiel

Hello, we can't open Themler in Firefox (PC). We are getting the message "Only Chrome, Firefox and Safari are supported (Windows and Mac)." Tried to reinstall Firefox newest version, btu didn't help. Regards, Michiel
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info1204
8 Posts
info1204 posted this 3 days ago

O.K. toggling "Beta updates" in my profile (I never noticed that toggle button) , update theme with Chrome brings me to ersion 556. And Firefox is now working. Thanks a lot Nettie.

Regards, Udo

O.K. toggling "Beta updates" in my profile (I never noticed that toggle button) , update theme with Chrome brings me to ersion 556. And Firefox is now working. Thanks a lot Nettie. Regards, Udo
info1204
8 Posts
info1204 posted this 3 days ago

Hello,

Could you please try to toggle Beta update notifications, clear browser cache and then re-open the theme? There should be a newer notification, with which the theme can be updated to v.556. This is exactly the version with the fix for Firefox.

Sincerely,
Nettie

Thank you Nettie. I will try it.

Sincerly. Udo

> Hello, > > Could you please try to toggle Beta update notifications, clear browser cache and then re-open the theme? There should be a newer notification, with which the theme can be updated to v.556. This is exactly the version with the fix for Firefox. > > Sincerely, > Nettie Thank you Nettie. I will try it. Sincerly. Udo
Support Team
Support Team posted this 3 weeks ago

Hello,

Could you please try to toggle Beta update notifications, clear browser cache and then re-open the theme? There should be a newer notification, with which the theme can be updated to v.556. This is exactly the version with the fix for Firefox.

Sincerely,
Nettie

Hello, Could you please try to toggle Beta update notifications, clear browser cache and then re-open the theme? There should be a newer notification, with which the theme can be updated to v.556. This is exactly the version with the fix for Firefox. Sincerely, Nettie
info1204
8 Posts
info1204 posted this 4 weeks ago

Hello,

The issue with Firefox v.102 is fixed. The fix is included into the newest Themler Beta update. To apply the fix please update the theme:
- either by using Chrome browser
- or temporarily downgrade Firefox, update Themler and upgrade Firefox.

Sincerely,
Nettie

I've tried your tip. Downgrade Firefox to v101. Then updated my theme v550. Updated Firefox to v102.0.1 (64bit Windows 11) but I get the same message: "Only Chrome, Firefox and Safari are supported (Windows and Mac).". With the actual Chrome browser it works. Can you validate this?

Regards, Udo

> Hello, > > The issue with Firefox v.102 is fixed. The fix is included into the newest Themler Beta update. To apply the fix please update the theme: > - either by using Chrome browser > - or temporarily downgrade Firefox, update Themler and upgrade Firefox. > > Sincerely, > Nettie I've tried your tip. Downgrade Firefox to v101. Then updated my theme v550. Updated Firefox to v102.0.1 (64bit Windows 11) but I get the same message: "Only Chrome, Firefox and Safari are supported (Windows and Mac).". With the actual Chrome browser it works. Can you validate this? Regards, Udo

Last edited 4 weeks ago by info1204

info295
25 Posts
info295 posted this 4 weeks ago

Thanks a lot Nettie!

regards,
michiel

Thanks a lot Nettie! regards, michiel
Support Team
Support Team posted this 4 weeks ago

Hello,

The issue with Firefox v.102 is fixed. The fix is included into the newest Themler Beta update. To apply the fix please update the theme:
- either by using Chrome browser
- or temporarily downgrade Firefox, update Themler and upgrade Firefox.

Sincerely,
Nettie

Hello, The issue with Firefox v.102 is fixed. The fix is included into the newest Themler Beta update. To apply the fix please update the theme: - either by using Chrome browser - or temporarily downgrade Firefox, update Themler and upgrade Firefox. Sincerely, Nettie
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