Support not reacting!!!

3 Posts

Frank RPM posted this 22 August 2023

Hello!
I am waiting now more than 4 week for an answer to solve the problem that an Update destroyed the editor!
I opened that support-ticket at 29 April 2023!!! I am waiting now over all 4 months to get that problem solved: "Themler not working anymore"!
Please help now to solve that problem finally. I cant waiting longer.
I paid for an still active license to get support and update.
What I really got: Nearly no support & Update that finally destroyed the editor itself!

Hello! I am waiting now more than 4 week for an answer to solve the problem that an Update destroyed the editor! I opened that support-ticket at 29 April 2023!!! I am waiting now over all 4 months to get that problem solved: "Themler not working anymore"! Please help now to solve that problem finally. I cant waiting longer. I paid for an still active license to get support and update. What I really got: Nearly no support & Update that finally destroyed the editor itself!

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1 Posts

maxburns090 posted this 23 August 2023

I suggest reaching out to Themler's support team again and expressing your concerns about the prolonged wait and the impact on your license. You can emphasize the urgency of the situation and request a prompt resolution. If you haven't received a satisfactory response, you may want to consider reaching out to Themler through alternative channels such as their official website, social media platforms, or any other contact information they provide. I hope you receive the assistance you need soon.
Ball Sports Pro

Last edited 24 August 2023 by maxburns090