Artisteer Support

Yes, it is as if they had abandoned the ship; the forums are filled with spam not deleted

Hi Tarry,

I've asked Artisteer support team to find your pending topic and respond ASAP.

Thank you,
Olivia

Thank you Olivia, I also have clients that use Artisteer from my recommendations that also complained about not getting any response so hopefully they will reply to everyone's help tickets. Even the phone number just tells us to submit a ticket. And one place I read that because of Windows updates that no support tickets would be answered so I sure hope that is not the case.

Thank you for your help
Terry

Yes this is really frustrating. Not making me want to deal with any of their stuff. I feel this has a direct reflection on both Artisteer and Themler. Kind of hard to separate them since they are jumping ship on existing customers that need support for their other product.

I agree Dave. I had changed my password by the time they finally responded so sent them the new password and it has now been several weeks with no reply. I have promoted Artisteer for years and loved using it but now I am going to have to look for something different.

It's a shame they would drop out and leave everyone hanging. They still offer to sell it but what good is it if a person can't get support. Somewhere when I was looking around to find help I found a page saying they had shutdown support because of all the Windows updates and "may" resume some time in the future. That is not good.

I wouldn't trust recommending Themler since they are related and could dump customers as well. Great products are only as good as their support. At one time they responded very quickly so not sure what changed for them to go the other direction almost overnight.

They will all be needing new jobs soon because the company will fail without timely support.

Hi,

We are really sorry for such inconvenience. Could you please provide the Artisteer support case number so we could contact the Artisteer support and ask them about that particular ticket.
Sorry again for such delay, we would really appreciate if you pay a little more time to our products and give one more chance for the Artisteer support.
Also if you have any Themler tickets without reply, you can also post the ticket numbers here.

Thank you,
Hella
BillionDigital Team

Hi Hella,
The number is 187466 but this support issue needs to be solved for everyone. I have recommended Artisteer for years to my clients and they are complaining of the same issue. It is time Artisteer let us know what is going on and their intentions. Either they are going to provide support or not. Your business is built around customer service and support. Just dropping everyone and not saying anything is not good. I believe Artisteer is a good product but I can't continue to recommend it if people can't get help. Also if they are not going to support it then stop selling it.

Thank for your help :-)
Terry

I have 2 cases open.

This is extension specific but is a broad issue with tooltips in general.
Case Id 188497

This is regarding the very important bug in the latest version 4.3.0.60858 they have us using for exporting to Themler.
Case Id 188342

I updated a bunch of sites using this and now I can't downgrade by opening the artx file in the version that works. So my cells are all overlapping in both tablet views. This is not a small issue that can be swept under the rug but should of been fixed the second I reported it. Unreal. I thought the company was getting it together. How much revenue do they get from the new Billion branch and why can't they use it to fix this and other problems.

Well now it's a disaster. Reverting to the old version is NOT fixing it even starting over completely.

My cells are all overlapping in tablet view and support is non existent. When are they coming back on board.

Dave, can you send me one of the artx files and I'll try on my version.
Jamesg.artisteer@gmail.com

James

I will! Thank you

This is regarding the very important bug in the latest version 4.3.0.60858 they have us using for exporting to Themler.
Case Id 188342

hi dave what bug?, i must update but after read your message...
can you explain to me?

Last edited 14 September 2015 by Giuma

In HTML Artisteer projects cells with photos do not become responsive in tablet layouts. The photos overlap the the cells next to them.

I make some test with 4.3.0.60858 plugin html and i tell you my result!

I have verified it. Artisteer support is completely gone at this point.

James has given the solution to the problem.

This is BS I am having the same issue with images overlapping the cells and partially covering the text.
Have been using Artisteer since 2011. We need some answers with this.

I have verified it. Artisteer support is completely gone at this point.

James has given the solution to the problem.

can you give us solution please?
thanks

Insert at bottom of css.
This works with any framework. Booststrap, Foundations or artisteer. plus more

img, img.scale-with-grid {
max-width: 100%;
height: auto;
margin: 0 auto;
}

James

Hi,

@Dave and Terry
I'm sorry for the delay in responding. We are trying our best to answer all the support cases that we have. I have contacted the Artisteer support team and they have reported that the cases you have mentioned are now answered and they are waiting for your replies or for the developers to provide a solution.
Sorry again for taking such a long time.

Also Artisteer support will make more efforts to reply to all the cases that they have, please be a little bit patient. They are aware about your indignation (and they understand it completely!) and are, once again, terribly sorry.

So we hope that it will go better further.

Sincerely,
Hella
BillionDigital Team

Ok, thank you Hella for the update. I hope it does get back on track as I do like using Artisteer. I will let my clients know as well. Have a good day :-)