white blank after update new java 8

hendri2004
5 Posts
hendri2004 posted this 29 August 2015

Hi,

I have blank white after update java 8 today

Regards,
hendri

Hi, I have blank white after update java 8 today Regards, hendri
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Support Team
Support Team posted this 31 August 2015

Hendri,

Could you please specify on which version (desktop, online) do you experience such problem?

Thank you!

Hendri, Could you please specify on which version (desktop, online) do you experience such problem? Thank you!
hendri2004
5 Posts
hendri2004 posted this 31 August 2015

Hi,

I use online version, if i use old java in different laptop will be solve ,nothing problem
when i use new laptop in new java 8.4 version display will be blank white

Thank you
Hendri

Hi, I use online version, if i use old java in different laptop will be solve ,nothing problem when i use new laptop in new java 8.4 version display will be blank white Thank you Hendri
Support Team
Support Team posted this 03 September 2015

Hi,

I've assigned a task to our developers to check the compatibility of Themler with Java 8.4.
In the meantime could you please open Chrome Developer tools (by pressing F12) on the Console tab and reproduce the issue. You should see the error message on the Console tab. Please provide us with the text of the error or a screenshot:

console2.png

Thank you,
Olivia

Hi, I've assigned a task to our developers to check the compatibility of Themler with Java 8.4. In the meantime could you please open **Chrome Developer tools** (by pressing F12) on the **Console** tab and reproduce the issue. You should see the error message on the Console tab. Please provide us with the text of the error or a screenshot: !console2.png! Thank you, Olivia
hendri2004
5 Posts
hendri2004 posted this 03 September 2015

Hi,

capture in attachment

Regards,
Hendri

errorthemler03092015.jpg

Hi, capture in attachment Regards, Hendri !errorthemler03092015.jpg!
Support Team
Support Team posted this 03 September 2015

Hi,

Thank you for the screenshot. I've emailed it to our developers.
We'll let you know when we receive any news from them.

Thank you,
Olivia

Hi, Thank you for the screenshot. I've emailed it to our developers. We'll let you know when we receive any news from them. Thank you, Olivia
hendri2004
5 Posts
hendri2004 posted this 03 September 2015

Hi,

Below the capture

errorthemler03092015.jpg

Hi, Below the capture !errorthemler03092015.jpg!
Support Team
Support Team posted this 04 September 2015

Hello,

Can you please try to open these links directly in Chrome

http://cstatic.billiondigital.com/themler/75/start.js
http://static.billiondigital.com/themler/75/start.js

Are they working OK?

Thanks,
Themler Support Team

Hello, Can you please try to open these links directly in Chrome http://cstatic.billiondigital.com/themler/75/start.js http://static.billiondigital.com/themler/75/start.js Are they working OK? Thanks, Themler Support Team
hendri2004
5 Posts
hendri2004 posted this 05 September 2015

Hi,

Link like below

report05092015.jpg

But the template is ok now, i can see all menu now.

ok05092015.jpg

Thanks,
Hendri

Hi, Link like below !report05092015.jpg! But the template is ok now, i can see all menu now. !ok05092015.jpg! Thanks, Hendri
Support Team
Support Team posted this 07 September 2015

It looks like a temporary Internet problem.

Thanks,
Themler Support Team

It looks like a temporary Internet problem. Thanks, Themler Support Team
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