Update not working?????

24 Posts

Webonique posted this 03 September 2015

Hi,

I have a problem with updating... On my desktop I go to the update... But it keeps on showing that there is a update...
So next step I tried to update from themler website... Still showing that there is a update....

Why am I unable to update???????????????

Hi, I have a problem with updating... On my desktop I go to the update... But it keeps on showing that there is a update... So next step I tried to update from themler website... Still showing that there is a update.... Why am I unable to update???????????????

update update-issue

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6 Comments

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Support Team posted this 03 September 2015

Monique,

We are checking what might be the problem.

Thank you for the patience!

Monique, We are checking what might be the problem. Thank you for the patience!

Support Team posted this 03 September 2015

Please provide logs from Themler Diagnostic tool as described here:
http://answers.themler.com/articles/13879/themler-desktop-troubleshooting#debug_mode

Thanks,
Themler Support Team

Please provide logs from Themler Diagnostic tool as described here: http://answers.themler.com/articles/13879/themler-desktop-troubleshooting#debug_mode Thanks, Themler Support Team

24 Posts

Webonique posted this 03 September 2015

Hi,

I don't see a themler debug mode when I go to start, just themler and themler diagnostics tools!!!!!

Hi, I don't see a themler debug mode when I go to start, just themler and themler diagnostics tools!!!!!

Support Team posted this 03 September 2015

Please download and install the latest version from our website.

If you don't have important changes in Themler, please select 'Remove CMS Content'.

Thanks,
Themler Support Team

Please download and install the latest version from our website. If you don't have important changes in Themler, please select 'Remove CMS Content'. Thanks, Themler Support Team

1 Posts

sales6 posted this 08 January 2016

I am unable to download images. My subscription shows good until October 2016.

Support Team posted this 20 January 2016

Hello,
I'm terribly sorry for delay in response.

Your active subscription is Themler Personal and Free photos. It means that you may download photos which are marked as Free.
Have you got any problem with downloading Free photos?

regards,
Aileen

Hello, I'm terribly sorry for delay in response. Your active subscription is Themler Personal and Free photos. It means that you may download photos which are marked as Free. Have you got any problem with downloading Free photos? regards, Aileen

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