Responsive Menu not showing on mobile

Hello Eleanor,

This issue with responsive menu not opening is often caused by fixed height set for the responsive menu in Desktops mode, for its container, for responsive menu in Phones mode or for its container.
In general, it is not recommended, to use fixed height in responsive mode.
It should help, to remove this value or put it to Min Height.

Please let us know if you mean anything different.

Sincerely,
Nettie,
BillionDigital Team

Fabulous!

Minimum height works a treat.

Thank you.

Eleanor, you are welcome!

Sincerely,
Nettie,
BillionDigital Team

How do you changed that value??? I'm looking for it but i cant find it. Thanks

Hi,

Change the view to the phone mode, then click on the menu to open its options on the ribbon, then go to the Menu >> More options and the additional options will appear in the left panel, set the height to 100%.
The issue may be different so if that does not help, please attach your theme so we could review the settings.

Sincerely,
Hella

Hi,

I don't see why my menu does not appear on mobile. It just says "Item is empty" while it works fine (in its desktop version) on desktop, laptop and tablet mode.

It just wouldn't switch to the mobile version and I don't know how. I have made other templates where it works fine, but here I have no plan why it doesn't.

It's not the height.

Best
Riccardo

Hello Riccardo,

Could you please create a new private support ticket with a temporary access to your site?
We will check all settings.

Gina
Themler Support

I have the same issue as turlesque did you get a fix?

Hi,

To show the brand on the product list, you’ll need to ensure the brand attribute is enabled and assigned to your products. Then:

Go to Themler Editor https://hamiltonretainingwall.co.nz/ and open your product list template.

Insert a Product Attribute or Custom Field control where you want the brand to appear.

Configure it to display the brand attribute (usually set as a custom field or taxonomy like "pa_brand").

If you're using WooCommerce, make sure the "Brand" is registered properly as a product taxonomy.

Let me know which platform you're using (e.g., WooCommerce, VirtueMart), and I can give more specific steps.

We faced a similar issue on Insignia a while back where the mobile menu would collapse immediately after being tapped, making it nearly impossible for users to navigate. After some troubleshooting, we found the problem was caused by a conflict between the theme's JavaScript and an outdated plugin. Once we updated the plugin and adjusted a small script inside the header template, the menu started working smoothly across all mobile devices.

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Hi there,

This issue usually happens due to a JavaScript conflict or missing mobile menu scripts. First, make sure that all required JS files (like jQuery and your theme’s main script) are properly loaded and not throwing errors in the console.

Also check:

If there’s any CSS overriding the menu (like overflow: hidden or z-index issues)
Whether another plugin/script is conflicting with the toggle behavior
If the menu toggle button is correctly linked to the menu container

Sometimes clearing cache or disabling other plugins temporarily can help identify the root cause.

Interestingly, while working on responsive layouts for sites like mobile accessories website, I’ve noticed that even small script conflicts can break mobile navigation like this.

Hope this helps you track it down

This issue lists Renovate updates and detected dependencies. Read the Dependency Dashboard docs to learn more.