Text Box issues when refreshing

dbateman2214
2 Posts
dbateman2214 posted this 20 October 2015

I am having issues with a Theme i am working on. I put a text box in the footer of the theme. When i do an export or a refresh content the box looses all its formatting and i am unable to change the text or the text box settings. I have to delete the column it is in and redo the whole thing. This is an issue since i can not export it without it loosing that formatting...

I've attached a screen shot of before and one of after a refresh. Any ideas of how to fix this issue?

I am having issues with a Theme i am working on. I put a text box in the footer of the theme. When i do an export or a refresh content the box looses all its formatting and i am unable to change the text or the text box settings. I have to delete the column it is in and redo the whole thing. This is an issue since i can not export it without it loosing that formatting... I've attached a screen shot of before and one of after a refresh. Any ideas of how to fix this issue?
footer theme-error joomla-3.4 text-formatting
Error01.png
error02.png
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10 Comments
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Support Team
Support Team posted this 20 October 2015

Hi,

We are aware of this issue, our developers will look into it. Sorry for the inconvenience. Meanwhile you can open the Text control from the outline and select the Edit option to change it.

Sincerely,
Hella

Hi, We are aware of this issue, our developers will look into it. Sorry for the inconvenience. Meanwhile you can open the Text control from the outline and select the Edit option to change it. Sincerely, Hella
dbateman2214
2 Posts
dbateman2214 posted this 20 October 2015

Even if I change it there the same thing happens. No matter where or how I change the formatting as soon as I export it to a zip it wipes the formatting. Is there any ETA on that fix? This just starting happening.

Even if I change it there the same thing happens. No matter where or how I change the formatting as soon as I export it to a zip it wipes the formatting. Is there any ETA on that fix? This just starting happening.
Support Team
Support Team posted this 20 October 2015

Hi,

Sorry no approximate date as our developers are only starting to look into this issue. I'll let you know as soon as it is resolved.

Sincerely,
Hella

Hi, Sorry no approximate date as our developers are only starting to look into this issue. I'll let you know as soon as it is resolved. Sincerely, Hella
r.edelmann83
1 Posts
r.edelmann83 posted this 30 October 2015

Same problem here.. but then with a textbox in my sidebar. Tried everything to keep the text where i put it but nothing seems to work! Very frustrating to have to remove the box everytime this happends and start all over again. I hope the developers soon come with a solution!

Same problem here.. but then with a textbox in my sidebar. Tried everything to keep the text where i put it but nothing seems to work! Very frustrating to have to remove the box everytime this happends and start all over again. I hope the developers soon come with a solution!
Support Team
Support Team posted this 30 October 2015

Hi,

You do not need to start all over again. You can open the HTML Source option for the Text control and edit the text there. It should not cause any visual differences on the live site.
We are sorry for the inconvenience. The problem will be fixed in the next update.

Sincerely,
Hella

Hi, You do not need to start all over again. You can open the HTML Source option for the Text control and edit the text there. It should not cause any visual differences on the live site. We are sorry for the inconvenience. The problem will be fixed in the next update. Sincerely, Hella
ferad
2 Posts
ferad posted this 20 November 2015

I am having similar problem also with v.130 as well.

After editing text in HTML Source mode, text box will appear empty with edited text below box. When reentering HTML Source editor the text shows empty.

Please fix. This is the next update since September.

I am having similar problem also with v.130 as well. After editing text in HTML Source mode, text box will appear empty with edited text below box. When reentering HTML Source editor the text shows empty. Please fix. This is the next update since September.
Support Team
Support Team posted this 21 November 2015

Hello Scott,
this issue is not resolved in the v 130. The fix for it will be included into one of the next updates.

Regards,
Aileen

Hello Scott, this issue is not resolved in the v 130. The fix for it will be included into one of the next updates. Regards, Aileen
roberto.torres.aguayo
21 Posts
roberto.torres.aguayo posted this 30 December 2015

if I use the inline editing and add a "Enter" it adds DIV and i think that is the problem for the text that disapears...

my workarround is to put html code in the container "<br>" as necesary,

if I use the inline editing and add a "Enter" it adds DIV and i think that is the problem for the text that disapears... my workarround is to put html code in the container "&lt;br&gt;" as necesary,
Support Team
Support Team posted this 05 January 2016

Hello Roberto,
if Text control type is detected as "text"

TextText.png

The DIV tag should not be added when you press Enter inside the text. But &lt;br&gt; should be added.
Could you provide step by step description including couple of screenshots?
And when exactly the text disappears?

regards,
Aileen

Hello Roberto, if Text control type is detected as "text" !TextText.png! The DIV tag should not be added when you press Enter inside the text. But `&lt;br&gt;` should be added. Could you provide step by step description including couple of screenshots? And when exactly the text disappears? regards, Aileen
TextText.png
silvia_sigma
1 Posts
silvia_sigma posted this 18 January 2016

Hi,
I Had the same issues, I solved it by unchecking the "Override default theme footer content" in the CMS admin panel, theme options.
Ciao silvia

Hi, I Had the same issues, I solved it by unchecking the "Override default theme footer content" in the CMS admin panel, theme options. Ciao silvia
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