Vertical menu items not working when child pages exist

ingrid.arndt
1 Posts
ingrid.arndt posted this 27 October 2015

I placed a vertical menu on a template and all buttons show the pages correctly when clicked unless they don't have child items.
The child menu items are accessible as they should - but when I click the parent item I see the proper URL in the browsers footer line - but nothing happens ...
Any idea?

Thank you!

I placed a vertical menu on a template and all buttons show the pages correctly when clicked unless they don't have child items. The child menu items are accessible as they should - but when I click the parent item I see the proper URL in the browsers footer line - but nothing happens ... Any idea? Thank you!
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14 Comments
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Support Team
Support Team posted this 28 October 2015

Hi,

We are sorry for the issue. Our developers are aware of this problem and we'll fix it in the next update.

Sincerely,
Hella

Hi, We are sorry for the issue. Our developers are aware of this problem and we'll fix it in the next update. Sincerely, Hella
richard25
165 Posts
richard25 posted this 10 March 2017

Am experiencing this issue myself. Has the fix not been applied for 16 months?!!!!

Its now March 2017!

Or am I missing something?

Am experiencing this issue myself. Has the fix not been applied for 16 months?!!!! Its now March 2017! Or am I missing something?

Last edited 10 March 2017 by richard25

Support Team
Support Team posted this 10 March 2017

Hi,

Please provide a link to the page with the issue and explain in more details what is not working correctly.

Sincerely,
Hella

Hi, Please provide a link to the page with the issue and explain in more details what is not working correctly. Sincerely, Hella
richard25
165 Posts
richard25 posted this 10 March 2017

Hi

http://wrapupweb.co.uk/~signsight/

If you click on 'Communication Support Services' nothing happens, it should be a category blog

If you right click on the link and say open in new tab or copy and paste it into a new tab it shows the page.

This is only happening with menu items that have a sub menu item. If I unpublish the sub menu item 'Daisy' from 'Communication Support Services' the 'Communication Support Services' link works.

The link 'Community Access Service' service for example works fine because it does not have any sub menu items.

Cheers

Hi http://wrapupweb.co.uk/~signsight/ If you click on 'Communication Support Services' nothing happens, it should be a category blog If you right click on the link and say open in new tab or copy and paste it into a new tab it shows the page. This is only happening with menu items that have a sub menu item. If I unpublish the sub menu item 'Daisy' from 'Communication Support Services' the 'Communication Support Services' link works. The link 'Community Access Service' service for example works fine because it does not have any sub menu items. Cheers
Support Team
Support Team posted this 10 March 2017

Hi,

Try to switch off all the plug-ins you have on the site. If that does not help, please create a new private ticket with the access to the site back end.

Sincerely,
Hella

Hi, Try to switch off all the plug-ins you have on the site. If that does not help, please create a new private ticket with the access to the site back end. Sincerely, Hella
richard25
165 Posts
richard25 posted this 10 March 2017

Hi

Ive turned all plugins off and it has not corrected the issue. I have noticed that when editing the template I can get to the page using ctrl + click menu item and it shows the correct blog page but it wont work on the live site.

I have created a private ticket

Cheers

Hi Ive turned all plugins off and it has not corrected the issue. I have noticed that when editing the template I can get to the page using ctrl + click menu item and it shows the correct blog page but it wont work on the live site. I have created a private ticket Cheers
Support Team
Support Team posted this 10 March 2017

Hi,

Could you please try the most recent Beta update:
http://answers.themler.com/questions/122312/themler-v-358-beta-update-2-march-2017

Does the issue continue?

Thank you,
Olivia

Hi, Could you please try the most recent Beta update: http://answers.themler.com/questions/122312/themler-v-358-beta-update-2-march-2017 Does the issue continue? Thank you, Olivia
articore
26 Posts
articore posted this 12 March 2017

Deleting the menu on the joomla's control panel and rebuilding the menu again solves the problem.

Thank you,

Deleting the menu on the joomla's control panel and rebuilding the menu again solves the problem. Thank you,
buetow
9 Posts
buetow posted this 10 April 2017

The Problem still exsist after deleting rebuilding the menu in Joomla

The Problem still exsist after deleting rebuilding the menu in Joomla
Support Team
Support Team posted this 10 April 2017

Hi,

Please create a private case with the access to your site back end and explain the problem in more details.

Sincerely,
Hella

Hi, Please create a private case with the access to your site back end and explain the problem in more details. Sincerely, Hella
PK Webdesign
9 Posts
PK Webdesign posted this 08 January 2018

Same problem for me. Any progress yet? This thread began more then 2 years ago, do you have any workarounds for this issue?

Same problem for me. Any progress yet? This thread began more then 2 years ago, do you have any workarounds for this issue?
Support Team
Support Team posted this 10 January 2018

Hi,

We fixed this issue a long time ago. In Desktop mode with fly-put subitems parent item is clickable and works ok. If you have any problems with Vertical menu please create a new private topic and attach the theme that demonstrates the issue.

Thank you,
Olivia

Hi, We fixed this issue a long time ago. In Desktop mode with fly-put subitems parent item is clickable and works ok. If you have any problems with Vertical menu please create a new private topic and attach the theme that demonstrates the issue. Thank you, Olivia
tmgarrison
80 Posts
tmgarrison posted this 22 January 2019

Hi Olivia,

This is so not true. I thought it was something that just would never be possible - or I was missing something.
And, perhaps, it's never going to work in the off-canvas menu.

I have tried everything I could imagine and can NOT get anything but the child menu items to work in the off-canvas menu. So, I keep trying to figure out a way to have a minimal list of top-level items only. There "must" be a setting that allows parent items to link. I thought this was part of the mega-menu issue.

I'm glad I finally found this thread to see others have the same problem - I thought it was me. And yes. I've been revisiting the issue for years.

Tell me. IS there a solution for the off-canvas menu to have parent and sub-menu items link?

Thanks.

Hi Olivia, This is so not true. I thought it was something that just would never be possible - or I was missing something. And, perhaps, it's never going to work in the off-canvas menu. I have tried everything I could imagine and can NOT get anything but the child menu items to work in the off-canvas menu. So, I keep trying to figure out a way to have a minimal list of top-level items only. There "must" be a setting that allows parent items to link. I thought this was part of the mega-menu issue. I'm glad I finally found this thread to see others have the same problem - I thought it was me. And yes. I've been revisiting the issue for years. Tell me. IS there a solution for the off-canvas menu to have parent and sub-menu items link? Thanks.
technic.direct
15 Posts
technic.direct posted this 26 May 2019

I have the same problem, don't understand while only work if 'mouse over'
On shot-1558910277.jpg you see there is only a empty box visible

if now put the mouse over it is sho
See screenshot shot-1558910351.jpg for this

The structure from this menu is as shown at shot-1558910460.jpg
You see that here the child menu entry is set

You can visit for this https://technic-hobby.eu/online-shop an see the vertical menu. Some entries have childs, but always the same result - only visible if go mouse over the blank box

Please help me out ...

Best greetings from Tyrol / Austria

PS: if needed I can give you backend account on a privat and secure conversation for check it out by yourself

I have the same problem, don't understand while only work if 'mouse over' On shot-1558910277.jpg you see there is only a empty box visible if now put the mouse over it is sho See screenshot shot-1558910351.jpg for this The structure from this menu is as shown at shot-1558910460.jpg You see that here the child menu entry is set You can visit for this https://technic-hobby.eu/online-shop an see the vertical menu. Some entries have childs, but always the same result - only visible if go mouse over the blank box Please help me out ... Best greetings from Tyrol / Austria PS: if needed I can give you backend account on a privat and secure conversation for check it out by yourself

Last edited 26 May 2019 by technic.direct

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