Can't create new theme: We are sorry, only Themler's themes are supported

Support Team posted this 25 November 2015

Hello,

I could successfully create a new theme in Themler Desktop for Drupal. Also default Themler theme for Drupal opens online without any issues.
If the issue is still actual for Themler desktop, please check if the issue is reproducible for other CMS's (for example, Wordpress).
Please let su know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, I could successfully create a new theme in Themler Desktop for Drupal. Also default Themler theme for Drupal opens online without any issues. If the issue is still actual for Themler desktop, please check if the issue is reproducible for other CMS's (for example, Wordpress). Please let su know the result. Sincerely, Nettie, BillionDigital Team

94 Posts

me321 posted this 26 November 2015

Dear Nettie,

Yes, the issue persists, with a whole range of others.
See my post here: https://answers.themler.com/questions/46489/after-latest-update-themler-doesn-t-work-anymore-for-drupal

I'm on Windows 7, 64 bit, maybe that is relevant to mention. I had to go through extensive steps I documented here in order to get Themler to function again (I had to roll back to the previous version: https://answers.themler.com/questions/45861/themler-v-130-hotfix-update-20-november-2015

As you will see at the time of writing at least one other person in that thread has posted experienced the same thing, this time with Wordpress.

This lookst ot me like a hugely critical bug.

Dear Nettie, Yes, the issue persists, with a whole range of others. See my post here: https://answers.themler.com/questions/46489/after-latest-update-themler-doesn-t-work-anymore-for-drupal I'm on Windows 7, 64 bit, maybe that is relevant to mention. I had to go through extensive steps I documented here in order to get Themler to function again (I had to roll back to the previous version: https://answers.themler.com/questions/45861/themler-v-130-hotfix-update-20-november-2015 As you will see at the time of writing at least one other person in that thread has posted experienced the same thing, this time with Wordpress. This lookst ot me like a hugely critical bug.

Support Team posted this 26 November 2015

Hello,

Please go to Windows Start Menu >> run Themler Diagnostics Tool >> use "Copy to clipboard" button to copy the output >> create .txt file and paste the copied log into this file >> attach .txt file to support topic. You may also move the topic to private if you wish.

Thank you,
Nettie,
BillionDigital Team

Hello, Please go to Windows Start Menu >> run Themler Diagnostics Tool >> use "Copy to clipboard" button to copy the output >> create .txt file and paste the copied log into this file >> attach .txt file to support topic. You may also move the topic to private if you wish. Thank you, Nettie, BillionDigital Team

94 Posts

me321 posted this 26 November 2015

Hi Nettie,

I suppose you want me to run the tool after doing the update again? It will take me some time as after the update I will need to go through the entire roll back and recovery procedure again, as I described here: https://answers.themler.com/questions/45861/themler-v-130-hotfix-update-20-november-2015

Please let me know, thanks for your answer.

Hi Nettie, I suppose you want me to run the tool after doing the update again? It will take me some time as after the update I will need to go through the entire roll back and recovery procedure again, as I described here: https://answers.themler.com/questions/45861/themler-v-130-hotfix-update-20-november-2015 Please let me know, thanks for your answer.

55 Posts

cogray posted this 09 January 2016

I am having the same issue with Joomla. All I get is a blank screen after clicking the Create New Theme button. Please fix this.

Support Team posted this 11 January 2016

cogray,

Please try to reinstall Themler desktop and make sure to use this latest version: Themler.1.0.153.94139.
If the issue persists, please create a new private topic and provide the .zip of the theme that you have used previously in Themler desktop, before the issue appeared.

Sincerely,
Nettie,
BillionDigital Team

**cogray**, Please try to reinstall Themler desktop and make sure to use this latest version: Themler.1.0.153.94139. If the issue persists, please create a new private topic and provide the .zip of the theme that you have used previously in Themler desktop, before the issue appeared. Sincerely, Nettie, BillionDigital Team

18 Posts

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