Sorry, an error has occurred. Please clear your browser cache.

I got the same error

After an update to the newest version of php and updating the last version of joomla the problem was fixed.

Hope this helps :-)

alan36,

We are sorry for the issue. We are contantly working on improving the program, preventing and fixing crashes. However there is no universal solution as the reason can differ in each particular case.
If the issue is reproducible with any theme for you, please follow the steps below:
1. Backup all theme folders somewhere on your computer.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Download latest version of Themler for Windows from themler.com, install it and try to start with Themler for Joomla and create a theme.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

If so many people have reported Sorry, an error has occurred. Please clear your browser cache, why do I not see a solution anywhere on how to resolve this, I even uninstalled and reinstalled the Themler with the latest version and getting the same error

Hello, can not log in to Themler, reports: Sorry, an error has occurred. Please clear your browser cache.

and then: Error.#Request_failed_msg.

To fix the problem relating the error message" Sorry, an error has occurred. Please clear your browser cache. "

This error in my experience, was caused by a faulty Joomla template which when closed stopped Themler opening up a new
template of the same type.

To resolve this; go to the folder in which the Themler software is installed (mine is situated in the ProgramData folder
in the 'C' drive for example).

You will see a folder named 'templates'

Click on this folder to open it and there you will see the template names you have stopped within
(in my case) Joomla CMS. (I created a shortcut to thius folder to clean-up unwanted templates).

Delete the last template you were working on immediately prior to the problem occurring (do NOT delete anything else); and then exit all folders.

Now re-open Themler and select the CMS option that was causing your the problem, which in my case was a Joomla template.

Joomla CMS shopuld now open properly.

Hope this helps...

For me On Joomla After disabled my visibles modules on home page, themler work nice online

Hi,

Please feel free to create new private ticket and provide us with all necessary details there so we can try to help you.

Thanks,
Ivan

Hello Tech Team,

I am getting this error when starting up Themler "Sorry, an error has occurred. Please clear your browser cache." on my magento templates only, I have follow the protocol clearing the browser cache, restart the pc thinking the app may have hang somehow but no luck loading. I need help getting this rectified asap, I am working on a project and this is a major hold-up.

Thank you

Hi,

I had the same problem with windows version.

in my case the reason was not-beeing logged in in Joomla.
After starting Themler I opened the link for joomla in a new window, deleted everything after the administrator/ and then logged in.
I started Themler again - and finally it works.

Greetings
Lisa

Hi,

Please submit new separate private topics http://answers.billiondigital.com/Topic/Create?private=1
and provide links to your themes or access to CMS admin back end so we could test the theme.

Thanks,
Ivan

The whole update them, this comes several errors.

I did it already.

Hello David and Stagger Lee,
please submit new separate private topics http://answers.billiondigital.com/Topic/Create?private=1
and provide links to your themes or access to CMS admin back end so we could test the themes.
Thank you.

regards,
Aileen

All my other themes are OK, just one shows this error. Cannot compare code in JSON files, it is mess to compare.

Maybe it has something to do with new "split terms" between taxonomies 4.2 WP thing to do.
They warn plugin and theme developers that from 4.3 there will be no backward compatibility.

Then, believe project.php has one unexpected ";" at the end of file.

Changed all hashes from URL to "333". Dont know if anyone can decode my Themler password from this. Better to be on safe side.

I was just reading this topic. Seems as something provoked by their last update. On one website did not have problem, on other have.

Here are JS console error logs:

Navigated to http://localhost/my_site/wp-admin/themes.php?page=theme_editor&theme=my_theme&ver=10
2015-06-10 23:54:57.875 themes.php:1 Document was loaded from Application Cache with manifest http://localhost/my_site/wp-admin/admin-ajax.php?ver=10&action=theme_get_manifest
2015-06-10 23:54:57.876 themes.php:1 Application Cache Checking event
2015-06-10 23:54:59.002 themes.php:1 Application Cache NoUpdate event
2015-06-10 23:55:14.715 VM840 project.php?version=1433972502:1Uncaught SyntaxError: Unexpected token <
2015-06-10 23:55:16.870 start.js?version=3333:17253 templateInfo is not defined.
ReferenceError: templateInfo is not defined
    at Object.getMaxRequestSize (http://localhost/my_site/wp-content/themes/my_theme/export/DataProvider.js?version=1433972502:218:16)
    at Object.DataProviderFacade.getMaxRequestSize (http://localhost/http://themler.com/loader/start.js?version=3333:18351:84)
    at eval (http://localhost/http://themler.com/loader/start.js?version=33333:18602:49)
    at eval (http://localhost/http://themler.com/loader/start.js?version=3333:18912:3)
    at http://cstatic.billiondigital.com/themler/9/start.js:1:4114934


Details:


{
    "onErrorMessage": "Uncaught ReferenceError: templateInfo is not defined
Script:http://localhost/my_site/wp-content/themes/my_theme/export/DataProvider.js?version=1433972502
Line:218
Column:16",
    "isStartupCrash": true,
    "addAdditionalInfoException": {},
    "stringifyError": "Converting circular structure to JSON"
}ErrorUtility.logError @ start.js?version=333:17253ErrorUtility.onError @ start.js?version=dad7dc2576cee07e872390823439eac77d77694a:17076
2015-06-10 23:55:16.877 start.js?version=3333:17151 Cannot read property 'request' of undefined
TypeError: Cannot read property 'request' of undefined
    at Object.ErrorUtility._sendMessage (http://localhost/http://themler.com/loader/start.js?version=3333:17148:30)
    at Object.ErrorUtility.logError (http://localhost/http://themler.com/loader/start.js?version=333:17259:26)
    at ErrorUtility.onError (http://localhost/http://themler.com/loader/start.js?version=333:17076:33)
2015-06-10 23:55:16.877 start.js?version=333:17266 Failed to execute 'write' on 'Document': It isn't possible to write into a document from an asynchronously-loaded external script unless it is explicitly opened.
2015-06-10 23:55:16.878 DataProvider.js?version=1433972502:218 Uncaught ReferenceError: templateInfo is not defined

If I in console click project.php I get this:

<br />
<b>Fatal error</b>:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 65488 bytes) in <b>D:\EasyPHP\data\localweb\my_site\wp-includes\formatting.php</b> on line <b>1265</b><br />

Is it 256 MB not enough ?

I've cleared all of my browser cache and still get this error

Last edited 10 June 2015 by dpodesta

Just had this problem. Check error console in Firefox. It was for me one open script tag and not closed in Settings.

Or use plugin like "Cache Killer" in chrome. Set it to "on" and content is always fresh.

Please try to do steps like described in following article:
http://answers.billiondigital.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache