no support

cj16
8 Posts
cj16 posted this 03 February 2016

every time i create a support question it is getting removed or not reregistering

Please explain why

every time i create a support question it is getting removed or not reregistering Please explain why
Vote to pay developers attention to this features or issue.
5 Comments
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Support Team
Support Team posted this 03 February 2016

Hi,

Please provide more details. You create a support ticket and then it is closed or what? There is an error message? If yes, provide a screen shot of it.

Sincerely,
Hella

Hi, Please provide more details. You create a support ticket and then it is closed or what? There is an error message? If yes, provide a screen shot of it. Sincerely, Hella
cj16
8 Posts
cj16 posted this 03 February 2016

no it goes to support and you think its ok then i have looked in the list and it has disappeared, I have sent 2 over the last 2 days i will try again

no it goes to support and you think its ok then i have looked in the list and it has disappeared, I have sent 2 over the last 2 days i will try again
Support Team
Support Team posted this 03 February 2016

Hi,

Yes, please try again.
According to our records the last topic you created is called "Drupal" (created at January 17).

Thank you,
Olivia

Hi, Yes, please try again. According to our records the last topic you created is called "Drupal" (created at January 17). Thank you, Olivia

Last edited 03 February 2016 by Support Team

cj16
8 Posts
cj16 posted this 04 February 2016

Hello

Hope i will get a reply to my support request, to be honest in two weeks i need to pay a fee again and i feel unless you can back up your product it will be a total waste of money

I am really disappointed with this at the moment, hope you can prove otherwise

Hello Hope i will get a reply to my support request, to be honest in two weeks i need to pay a fee again and i feel unless you can back up your product it will be a total waste of money I am really disappointed with this at the moment, hope you can prove otherwise
Support Team
Support Team posted this 05 February 2016

Hi,

I see your topic regarding the sections and we'll reply to it as soon as possible.
Also you can continue to use the application without extending the subscription. You will be able to save and export. The only restriction is on the updates, you won't be able to apply them while your subscription is expired.

Sincerely,
Hella

Hi, I see your topic regarding the sections and we'll reply to it as soon as possible. Also you can continue to use the application without extending the subscription. You will be able to save and export. The only restriction is on the updates, you won't be able to apply them while your subscription is expired. Sincerely, Hella
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