Product image is blurry

info1938
73 Posts
info1938 posted this 08 February 2016

Hello!

Please see the following site (on Prestashop platform):
http://obuvkiuniversal.com

In Home page tabs the images of the products are blurry. So are in category listings. When the product is opened you can see that the image isn't blurry.
What might be the reason?

Hello! Please see the following site (on Prestashop platform): http://obuvkiuniversal.com In Home page tabs the images of the products are blurry. So are in category listings. When the product is opened you can see that the image isn't blurry. What might be the reason?
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10 Comments
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Support Team
Support Team posted this 15 February 2016

Hello,
the issue has been discussed on Skype.
If you have additional questions please feel free to ask.

regards,
Aileen

Hello, the issue has been discussed on Skype. If you have additional questions please feel free to ask. regards, Aileen
info1938
73 Posts
info1938 posted this 16 February 2016

All is ok.

All is ok.
Alexander Dzhuninski
207 Posts
Alexander Dzhuninski posted this 07 October 2016

Hi, a have the same problem, how to fix it ?

Hi, a have the same problem, how to fix it ?
Support Team
Support Team posted this 08 October 2016

Hi Alexander,

We're going to investigate this issue in your another private ticket.
We'll get back to you as soon as there are any news.

Thanks,
Ivan

Hi Alexander, We're going to investigate this issue in your another private ticket. We'll get back to you as soon as there are any news. Thanks, Ivan
Linkebel
164 Posts
Linkebel posted this 27 October 2016

Hi,

I have the same problem on several websites made with PrestaShop Themler, no private topic if it is a problem for all the world ???

How to fix please?

Hi, I have the same problem on several websites made with PrestaShop Themler, no private topic if it is a problem for all the world ??? How to fix please?
Support Team
Support Team posted this 28 October 2016

Linkebel,

Please create a new Private topic and we'll check the issue on your website.

Thank you,
Olivia

Linkebel, Please create a new Private topic and we'll check the issue on your website. Thank you, Olivia
ernasziky
6 Posts
ernasziky posted this 14 May 2020

Hello,

I'm having an issue with the images on the home page. When the website is opened from a mobile phone (specially iPhone), the images are blurry.
On desktop though, doesn't happen the same.
Can you please advise how to fix the issue?
Thank you

Hello, I'm having an issue with the images on the home page. When the website is opened from a mobile phone (specially iPhone), the images are blurry. On desktop though, doesn't happen the same. Can you please advise how to fix the issue? Thank you
Support Team
Support Team posted this 18 May 2020

Erna,

As I understand you have created a separate topic with this issue, let's continue communication there.

Gina
Themler Support

Erna, As I understand you have created a separate topic with this issue, let's continue communication there. Gina Themler Support
tomfors444
1 Posts
tomfors444 posted this 12 June 2020

Hello!

Please see the following site (on Prestashop platform):
https://www.rocketbadge.co.uk

In Home page tabs the images of the products are blurry. So are in category listings. When the product is opened you can see that the image isn't blurry.
What might be the reason?

I have the same problem. I wrote directly to tech support. They said we’ll do it, but for the second week there have been problems with the image.

> Hello! Please see the following site (on Prestashop platform): https://www.rocketbadge.co.uk In Home page tabs the images of the products are blurry. So are in category listings. When the product is opened you can see that the image isn't blurry. What might be the reason? I have the same problem. I wrote directly to tech support. They said we’ll do it, but for the second week there have been problems with the image.
Support Team
Support Team posted this 23 June 2020

Hello,

Sorry for delay. We cannot find another support tickets for your account, so we assume you have contacted Prestashop support? Basicall product images both in catalog and on product pages come from Prestashop according to image settings defined there.

Sincerely,
Nettie

Hello, Sorry for delay. We cannot find another support tickets for your account, so we assume you have contacted Prestashop support? Basicall product images both in catalog and on product pages come from Prestashop according to image settings defined there. Sincerely, Nettie
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