Cannot open anything in desktop Themler

I am having the same exact issue, I even reinstalled themler as well and I am still not able to open any of my themes.

Further info. This is stupid - please fix it.

Click theme to open, get error. Click error box to close and it reloads the theme screen. Close the theme screen and it'll load the theme origianlly clicked on (that it says it has a problem with).

This only started today - PLEASE FIX - it's a PITA!

I am actually experiencing that same thing and agree. This needs to be fixed, it has held up my projects all day!

Hi,

Sorry for the issue. Could you please try to reinstall the application. Do not remove the content. Also before that you can try to disable the anti virus applications and clear the cache:
http://answers.themler.com/articles/14063/how-to-clear-appcache

Sincerely,
Hella

Please read both our comments above. Application has already been reinstalled.

Hello Lakeasha and Ian,

Could you please provide log files created with Themler Diagnostics Tool like this:
http://answers.themler.com/articles/13879/themler-desktop-troubleshooting#installation

Sincerely,
Nettie,
BillionDigital Team

Attached.

Hello Jan,

Thank you, I have forwarded the issue to our developers.

Sincerely,
Nettie,
BillionDigital Team

Themler is on a downhill roll. In addition to this issue (now Themler crashed EVERY time I save and I have to go through the whole cancel then it'll load thing), now I can't select templates or sections, or anything actually to edit from within Joomla.

I don't know what you done to it, but it's really broken.

Hello Ian,

Sorry for this. Could you please provide also TeamViewer access for our developers and let us know the time so that our developers could investigate the issue? You may create a new private ticket for this or let us know so that we can make this ticket private. Thank you.

Sincerely,
Nettie,
BillionDigital Team

I have TV v11 or you can do it on Skype (my name is trogladyte). Not really sure what you need for TV to connect.

I am no longer having the issues anymore and I am able to open my themes.

Ok false alarm, I am now having the issue YET again. I am to the point I am going to be requesting my money back! This is beyond ridiculous.

Especially trying to run a business!!!

I can't even edit within Joomla anymore. I'm about doen with Themler as well. Looking seriously at Template Breator by JoomlaCK.

Hello Ian,

Our developers are trying to contact you in Skype but get no response. Could you please check?

Sincerely,
Nettie,
BillionDigital Team

Lakeasha,

Could you please also provide TeamViewer access so that our developers could investigate the issue directly on your computer? Please create a new private topic for this.

Sincerely,
Nettie,
BillionDigital Team

A long time after the beginning of this, I want to add the informations I have on the subject.
I have start with Themler with the same problem.
If at this time you have the same, a solution is (with Themler 1.0.319.feb25b) :
- open Themler
- close the first pop-up which propose you to import a template or create a new one
- In the normal Themler windows you have now (yes, it's work) choose file-> import a zip file
- Choose a template you have created with Artisteer (be sure to select "add content" when you had exported it)
- open this zip file
- in the pop up choose "add content", another choice make the problem in subject

And now you can work.

Just with hope that BillionDigital team will try to solve this problem.

Pinky,

Thanks for sharing the solution. We should note that the issue described initially in this topic can have different reasons. In some of the cases your solution should be helpful and we will keep it in mind for future investigation.

Thank you,
Nettie,
BillionDigital Team