Licence key

Hello,

We have sent the license code for Artisteer Standard to your email.

Sincerely,
Nettie,
BillionDigital Team

Hello. I,m the owner of licence key for Artesteer, which has allready expire. Please let me know, if I can buy with my Artesteer licence the themler licence for Drupal for 48 USD?

Thank you for the answer.

Best regards.
Goran

Last edited 05 February 2018 by Support Team

Hi Goran,

Unfortunately, there are no discounts available for Drupal subscription as soon as it's a part of our Marketplace
Moreover, you need to have any basic Themler subscription in order to use Drupal.

Please let us know if you have any further questions.

Thanks,
Ivan

What do you mean by themler subscription after someone has purchase what you oblige us to buy by putting only one product on the marketplace with no choice for small income like us? do you mean that we have to buy Themler subscription aside and Drupal or Woo or Wordpress aside when as themler has already a light version that is free and downloadable for free? And have ever thought of the prejudice you are causing to us when we ask money either to our parents or bosses and tell them it is only whatever amount you display for personal plan and later you go back to them complaining you are unable to use it because of one two three that to me seems now that you are doing deliberately so we can maybe come here or anywhere else to ask the same thing previous customer or users faced and you don't bother yourself to correct it towards the next customers?

Last edited 02 February 2018 by rgraas

Hi,

Drupal export was created to external developer. This is not our product for 100%. Therefore we sell it separately from other subscriptions. But Drupal subscription requires any paid Themler subscription (Personal, Business, Ecommerce or Pro). The light free version is for HTML themes which do not exceed 10 pages only. This is not real subscription, but just a possibility to save and export small HTML websites.

Thank you,
Olivia

Hi Olivia,
How I wished i never head about this themler! So themler is marketing agent of Drupal? After all these replies why those Drupal 100% owenr you are referring to don't contact us and give us 100% support by sending us a link to download that product alone that we can use for the whole year and update instead to comfort us since you don't want us to use your themler in general?
And by the way since you know it is so why do you oblige us to buy it then without any other alternative? because to my humble opinion, I think this is not fair at all! and may regret why i have dragged myself in such a mess, because to be frank what i wanted was WordPress not Drupal since I don't know anything about it and never heard about it before, my theme was developed in WordPress when I wanted to save or export it it required a price plan licence clicked on it I came across this personal which corresponded with pocket I asked money to buy it. i am so shocked to hear what you are telling me it had hidden expenses! I hate it more when you keep on talking about light free version after we have spent and have a price plan (Personal that entitles us to use all the products you have ticked in that category) that you have cashed for!
I even wonder why if you know that it requires any other subscription why not tell us about it before hand? or include the other so called subscription in the global amount so when someone purchase those product you claim they are not 100% yours you will share your money there while the customer is already enjoying the product? but now can you realize what discredit you are throwing on your product? and by selling it to us do you mean you don't get percentage for selling it to us like that?
I also wonder wonder why you don't mention it in your welcome message that I am tempted to consider as an insult to us because i now hardly can understand how i could take it for a welcome when as It is a beginning of days of trouble? even for that drupal since i completed the order there is not even a single licence that I have received neither for the so product you congratulated me for purchasing nor for any of the other product. I am still between the devil and the deep blue sea not knowing where to start nor where to go. I don't know anything about that Drupal of yours never even thought of using it.

Hi,

You wanted to work with WordPress? Why you have purchased the Drupal plug-in instead? We sell the Drupal plug-in so it is a component for the along-standing Themler application. Drupal plug-in cannot work without Themler, that's why you need to have both: Themler application and Drupal plug-in. That is written on the Purchase page.

To see your activesubscriptions, you can open your account and browse the Subscriptions tab.

In any case, if you need to work with WP and not Drupal, we can change your subscription from Drupal to Themler Personal that will include WP themes. But you won't be able to export Drupal themes. Let us know if that is fine.

Sincerely,
Hella

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Thanks for sharing this! I’ve dealt with licence key issues before, and it can be pretty frustrating. While sorting mine out, I found it helpful to double-check a few numbers and even used an Ontario tax refund tool to stay organized with my records. Hopefully your key gets sorted quickly. Keep us posted on what ends up working for you

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