I am new here and not sure what to expect from Themler Support in terms of responsiveness. In a private support request, I provided access to my WordPress Website, which seems to corrupt Themler when I put a Themler Slider on the site. I haven't heard anything back in now over two days, so now I have two questions which I would like to get the community's perspective on:
1) Is Themler stable for you guys? Do you lose your work ever/often? Or perhaps could I be doing something fundamentally wrong with my set up or use of the product (again, I am new)?
2) What has your experience with Themler Support been: How long do you typically wait for a response to your questions/requests for help, especially when the issue is preventing you from doing work?
Thanks,
Greg
More about my issue, just in case anyone is interested or can provide some help....
I think my issue is with the Slider, in Themler (I read about someone else having what appeared to me to be a similar issue). About an hour or two after I incorporate the Slider, I get a warning message on the WordPress dashboard, which reads: "Themler theme is inactive. Themler Core plugin's functionality is restricted." I lose all my work, and the first time this happened, the only way I was able to fix this it was to uninstall and reinstall WordPress on my server host.
Of course, I wasn't happy losing some work, but it was only a few hours of my time. I then decided that I should back up my site sooner, which I did (I think) just before the second time this error happened.
Now, since it has been almost three business days with no response from Themler Support, I guess I will try to recover from my back up, and see what happens.
I am new here and not sure what to expect from Themler Support in terms of responsiveness. In a private support request, I provided access to my WordPress Website, which seems to corrupt Themler when I put a Themler Slider on the site. I haven't heard anything back in now over two days, so now I have two questions which I would like to get the community's perspective on: 1) Is Themler stable for you guys? Do you lose your work ever/often? Or perhaps could I be doing something fundamentally wrong with my set up or use of the product (again, I am new)? 2) What has your experience with Themler Support been: How long do you typically wait for a response to your questions/requests for help, especially when the issue is preventing you from doing work? Thanks, Greg More about my issue, just in case anyone is interested or can provide some help.... I *think* my issue is with the Slider, in Themler (I read about someone else having what appeared to me to be a similar issue). About an hour or two after I incorporate the Slider, I get a warning message on the WordPress dashboard, which reads: "Themler theme is inactive. Themler Core plugin's functionality is restricted." I lose all my work, and the first time this happened, the only way I was able to fix this it was to uninstall and reinstall WordPress on my server host. Of course, I wasn't happy losing some work, but it was only a few hours of my time. I then decided that I should back up my site sooner, which I did (I think) just before the second time this error happened. Now, since it has been almost three business days with no response from Themler Support, I guess I will try to recover from my back up, and see what happens.
