Nobody has answered me for a week

5 Posts

ideeindi posted this 11 April 2016

Hi,
as nobody have answered me for 5 days, and my original request was posted 1 week ago, I'm asking to the community if it's normal having no answer. How can I work with customers in this conditions?
My request is 71399.
I'd like to have similar answer "We're working to solve your problem, but we haven't found solution yet"....!
Thanks a lot.

Hi, as nobody have answered me for **5** days, and my original request was posted 1 week ago, I'm asking to the community if it's normal having no answer. How can I work with customers in this conditions? My request is 71399. I'd like to have similar answer "We're working to solve your problem, but we haven't found solution yet"....! Thanks a lot.

Last edited 11 April 2016 by ideeindi

support

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3 Comments

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Support Team posted this 12 April 2016

Hi,

I'm sorry for the delay. Somebody will answer that case as soon as possible.
Again i'm terribly sorry for such delay.

Sincerely,
Hella

Hi, I'm sorry for the delay. Somebody will answer that case as soon as possible. Again i'm terribly sorry for such delay. Sincerely, Hella

71 Posts

lavisbre posted this 12 April 2016

i also have my issues with lack of documentation and not so easy to understand issues, however the forum team are normally very prompt and have solutions. a big thanks for all your doing for us

Support Team posted this 13 April 2016

Thanks for your feedback! We are trying to do our best and we hope that after some time Themler will become more intuitive.

Sincerely,
Hella

Thanks for your feedback! We are trying to do our best and we hope that after some time Themler will become more intuitive. Sincerely, Hella

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