File Browser does not open

B-AD
15 Posts
B-AD posted this 17 April 2016

hi, I upgraded themler for OS X, now I have a problem I can not import files such as pictures and logos from folders on your computer, do not open the file selection window, how can I do? the outdated version of the template, from which I had started working, I have to do it all and do not update more?

hi, I upgraded themler for OS X, now I have a problem I can not import files such as pictures and logos from folders on your computer, do not open the file selection window, how can I do? the outdated version of the template, from which I had started working, I have to do it all and do not update more?
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BillyBob
70 Posts
BillyBob posted this 17 April 2016

Maybe related to THIS issue? Guy didn't mentioned which OS he had.

Maybe related to [THIS][1] issue? Guy didn't mentioned which OS he had. [1]: http://answers.themler.com/questions/74112/help-support-please
yadin.germany
18 Posts
yadin.germany posted this 17 April 2016

Maybe related to [THIS][1] issue? Guy didn't mentioned which OS he had.

[1]: http://answers.themler.com/questions/74112/help-support-please

yeah we are having the same issue exactly! thx for linking us! appreciate it a lot!

> Maybe related to [THIS][1] issue? Guy didn't mentioned which OS he had. > > > [1]: http://answers.themler.com/questions/74112/help-support-please yeah we are having the same issue exactly! thx for linking us! appreciate it a lot!
yadin.germany
18 Posts
yadin.germany posted this 17 April 2016

hi, I upgraded themler for OS X, now I have a problem I can not import files such as pictures and logos from folders on your computer, do not open the file selection window, how can I do? the outdated version of the template, from which I had started working, I have to do it all and do not update more?

Hey man, we're having the same bug.. i hope to find any reply from support soon, will keep you updated here! :)

> hi, I upgraded themler for OS X, now I have a problem I can not import files such as pictures and logos from folders on your computer, do not open the file selection window, how can I do? the outdated version of the template, from which I had started working, I have to do it all and do not update more? Hey man, we're having the same bug.. i hope to find any reply from support soon, will keep you updated here! :)
Support Team
Support Team posted this 18 April 2016

Hello,

We are sorry for the issue with with adding images from file on Themler for Mac. We have forwarded the issue to our developers.

Sincerely,
Nettie,
BillionDigital Team

Hello, We are sorry for the issue with with adding images from file on Themler for Mac. We have forwarded the issue to our developers. Sincerely, Nettie, BillionDigital Team
yadin.germany
18 Posts
yadin.germany posted this 18 April 2016

How does it help me?

I just bought the product 3 days ago and can't use it, what my money goes for? For forwarded issue? I need proper reply please.

And by the way, as I mentioned, the problem is also with import zip file, or just any file from my computer to the project.

What can I do?
What can you do?
When u will fix it?
What about I paid for nothing 3 days ago, for the Pro Edition.

I'm kindly asking your serious reply.
Waiting forward.

How does it help me? I just bought the product 3 days ago and can't use it, what my money goes for? For forwarded issue? I need proper reply please. And by the way, as I mentioned, the problem is also with import zip file, or just any file from my computer to the project. What can I do? What can you do? When u will fix it? What about I paid for nothing 3 days ago, for the Pro Edition. I'm kindly asking your serious reply. Waiting forward.
Support Team
Support Team posted this 18 April 2016

Hello Yadin,

Our developers are working on fixing this issue and the issue from this topic on import from ZIP as soon as possible. As soon as it is fixed, we will include the fix into the next update, I assume, it would be Beta update to be quicklier.
Meanwhile please consider another way of working in Themler:
Download default theme .zip via themer.com >> Download Now >> choose CMS and click "Themler for [CMS name]" and install it in your CMS. Then select "Themler" in CMS admin and work at the theme. Let us know if any questions appear in process.

Sincerely,
Nettie,
BillionDigital Team

Hello Yadin, Our developers are working on fixing this issue and the issue from [this topic on import from ZIP][1] as soon as possible. As soon as it is fixed, we will include the fix into the next update, I assume, it would be Beta update to be quicklier. Meanwhile please consider another way of working in Themler: **Download default theme .zip** via themer.com >> Download Now >> choose CMS and click "Themler for [CMS name]" and **install it in your CMS**. Then select "Themler" in CMS admin and work at the theme. Let us know if any questions appear in process. Sincerely, Nettie, BillionDigital Team [1]: http://answers.themler.com/questions/73989/import-theme-not-responding
yadin.germany
18 Posts
yadin.germany posted this 18 April 2016

I want to work with the app not with the browser

I want to work with the app not with the browser
Support Team
Support Team posted this 20 April 2016

Hi Yadin,

The issues are already fixed and the Hotfix update including the fixes will be available soon.

Sincerely,
Nettie,
BillionDigital Team

Hi Yadin, The issues are already fixed and the Hotfix update including the fixes will be available soon. Sincerely, Nettie, BillionDigital Team
yadin.germany
18 Posts
yadin.germany posted this 20 April 2016

thanks, appreciate it!

thanks, appreciate it!
Support Team
Support Team posted this 20 April 2016

You are welcome! I will update the topic once the Hotfix update is available.

Sincerely,
Nettie,
BillionDigital Team

You are welcome! I will update the topic once the Hotfix update is available. Sincerely, Nettie, BillionDigital Team
Support Team
Support Team posted this 21 April 2016

Hello,

The issue was fixed and the fix is included into the latest update. To make the changes applied:
1. Install the latest version of Themler for Mac - Themler.1.0.292.1ad4a.dmg
2. Update Themler to the latest version.

Sincerely,
Nettie,
BillionDigital Team

Hello, The issue was fixed and the fix is included into the latest update. To make the changes applied: 1. Install the latest version of Themler for Mac - Themler.1.0.292.1ad4a.dmg 2. Update Themler to the latest version. Sincerely, Nettie, BillionDigital Team
yadin.germany
18 Posts
yadin.germany posted this 21 April 2016

Thank you so much, I appreciate it!

Thank you so much, I appreciate it!
Support Team
Support Team posted this 21 April 2016

You are welcome!

Sincerely,
Nettie,
BillionDigital Team

You are welcome! Sincerely, Nettie, BillionDigital Team
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