What is happening with BillionThemes and BillionPhotos galleries?

UrielG
20 Posts
UrielG posted this 20 April 2016

Since some weeks ago, I noticed that a lot of the preview content is not displayed in the galleries grill until I access to any particular element. This looks like an internal server problem supplying the content to be displayed. And the same error occurs sometimes in the BillionPhotos site too. I've tried different browser, computer and Internet connection, but the problem persists.

So I request you guys to fix that please.

Have a great day!

enter image description here

Since some weeks ago, I noticed that a lot of the preview content is not displayed in the galleries grill until I access to any particular element. This looks like an internal server problem supplying the content to be displayed. And the same error occurs sometimes in the BillionPhotos site too. I've tried different browser, computer and Internet connection, but the problem persists. So I request you guys to fix that please. Have a great day! ![enter image description here][1] [1]: http://sistemasdemercadeo.com/temp/2016-04-20_153605.png
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3 Comments
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Support Team posted this 21 April 2016

Hello Uriel,

I could not reproduce the issue neither at http://billionphotos.com nor at http://templates.themler.com/ by using the same filters. Could you please try to clear browser caches and if the issue is still resent, please provide links on some selection (maybe by using specific filters and sorting) the issue is reproducible with.

Sicnerely,
Nettie,
BillionDigital Team

Hello Uriel, I could not reproduce the issue neither at http://billionphotos.com nor at http://templates.themler.com/ by using the same filters. Could you please try to clear browser caches and if the issue is still resent, please provide links on some selection (maybe by using specific filters and sorting) the issue is reproducible with. Sicnerely, Nettie, BillionDigital Team
UrielG
20 Posts
UrielG posted this 23 April 2016

It hasn't failed again. Thank you Nettie.

It hasn't failed again. Thank you Nettie.
Support Team
Support Team posted this 23 April 2016

Hi,

Nice to hear that. Let us know if you need our further help.

Sincerely,
Hella

Hi, Nice to hear that. Let us know if you need our further help. Sincerely, Hella
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