Problem with lightbox image in post content

foffi.alessandro
33 Posts
foffi.alessandro posted this 02 May 2016

Hi,
I got a problem to disactive the image lightbox in post content. Every time I tried I got the answer "sorry a problem has occured".
Thanks for the help

Hi, I got a problem to disactive the image lightbox in post content. Every time I tried I got the answer "sorry a problem has occured". Thanks for the help

Last edited 04 May 2016 by foffi.alessandro

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9 Comments
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Support Team
Support Team posted this 04 May 2016

Hi,

Please attach your exported theme with the editor included.

Sincerely,
Hella

Hi, Please attach your exported theme with the editor included. Sincerely, Hella
foffi.alessandro
33 Posts
foffi.alessandro posted this 05 May 2016

Hi Hella,
here you are the the exported theme.
Thank you so much.

Hi Hella, here you are the the exported theme. Thank you so much.
Support Team
Support Team posted this 06 May 2016

Hello,

It looks like the attached archive is not complete.
Still the issue should have been fixed in the new update as of today.
Please update Themler, and if the issue is still present with the new version, please re-export the theme anew and provide it for investigation.

Sincerely,
Nettie,
BillionDigital Team

Hello, It looks like the attached archive is not complete. Still the issue should have been fixed in the new update as of today. Please update Themler, and if the issue is still present with the new version, please re-export the theme anew and provide it for investigation. Sincerely, Nettie, BillionDigital Team
foffi.alessandro
33 Posts
foffi.alessandro posted this 09 May 2016

Hi, the issue is still present. I've attached the theme.
Thank you for the help

Hi, the issue is still present. I've attached the theme. Thank you for the help
Support Team
Support Team posted this 10 May 2016

Hello,

I could not reproduce the issue with the latest v. 295: the Image Lightbox can be disabled for the Posts in Post template, also with Themler Desktop. For Page and Blog templates the lightbox is already disabled.
Please make sure you use the latest version of Themler Desktop: Themler.1.0.292.1ad4a.exe.

Sincerely,
Nettie,
BillionDigital Team

Hello, I could not reproduce the issue with the latest v. 295: the Image Lightbox can be disabled for the Posts in Post template, also with Themler Desktop. For Page and Blog templates the lightbox is already disabled. Please make sure you use the latest version of Themler Desktop: Themler.1.0.292.1ad4a.exe. Sincerely, Nettie, BillionDigital Team
foffi.alessandro
33 Posts
foffi.alessandro posted this 10 May 2016

Ok I gonna check.
Thank you for the help

Ok I gonna check. Thank you for the help
Support Team
Support Team posted this 10 May 2016

Hi,

Ok, we will be waiting for your result.

Sincerely,
Nettie,
BillionDigital Team

Hi, Ok, we will be waiting for your result. Sincerely, Nettie, BillionDigital Team
foffi.alessandro
33 Posts
foffi.alessandro posted this 10 May 2016

Everything is ok now. Thank you for the support

Everything is ok now. Thank you for the support
Support Team
Support Team posted this 10 May 2016

You are welcome! Please feel free to contact us in any other case.

Sincerely,
Nettie,
BillionDigital Team

You are welcome! Please feel free to contact us in any other case. Sincerely, Nettie, BillionDigital Team
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