Why support is so slow to answer?

UrielG
20 Posts
UrielG posted this 02 May 2016

This thread remains unsolved: https://answers.themler.com/questions/75835/slider-contents-doesn-t-get-full-page-length

Last answer from support was 1 week ago and it's not the first time you guys let me waiting without excuses. Inefficiency to answer is not polite for customers. If the problem has no actual solution but it's recognized as a bug, I would thank you to let me know instead of keep me waiting for so long.

This thread remains unsolved: https://answers.themler.com/questions/75835/slider-contents-doesn-t-get-full-page-length Last answer from support was 1 week ago and it's not the first time you guys let me waiting without excuses. Inefficiency to answer is not polite for customers. If the problem has no actual solution but it's recognized as a bug, I would thank you to let me know instead of keep me waiting for so long.

Last edited 02 May 2016 by UrielG

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Support Team
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Support Team posted this 05 May 2016

Hi,

We are terribly sorry for the delay. I can see that the ticket in question was already answered. So I'm closing this one. Hope that the next time it won't take so long.

Sincerely,
Hella

Hi, We are terribly sorry for the delay. I can see that the ticket in question was already answered. So I'm closing this one. Hope that the next time it won't take so long. Sincerely, Hella
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