hi

mike_edgard
4 Posts
mike_edgard posted this 16 May 2016

hi , my name is Jose Berrios,
I'm using themler (windows 10 ), and not working.
on my desktop is the shortcut themler, I click and gives erros that he says:

This site can not be Reached

127.0.0.1 refused to connect.
try:
Reloading the page
Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_REFUSED

and not open the program , please help me.
thank you.

hi , my name is Jose Berrios, I'm using themler (windows 10 ), and not working. on my desktop is the shortcut themler, I click and gives erros that he says: This site can not be Reached 127.0.0.1 refused to connect. try: Reloading the page Checking the connection Checking the proxy and the firewall ERR_CONNECTION_REFUSED and not open the program , please help me. thank you.
desktop cannot-start
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5 Comments
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mike_edgard
4 Posts
mike_edgard posted this 16 May 2016

attach.txt

attach.txt
attach.txt
greg41
40 Posts
greg41 posted this 16 May 2016

Hello,

Please Run the Apache Web Server Service

Hello, Please Run the Apache Web Server Service
Support Team
Support Team posted this 18 May 2016

Hi,

Please try the following suggestions:
http://answers.themler.com/articles/65488/troubleshooting-read-first
http://answers.themler.com/articles/13879/themler-desktop-troubleshooting

Sincerely,
Hella

Hi, Please try the following suggestions: http://answers.themler.com/articles/65488/troubleshooting-read-first http://answers.themler.com/articles/13879/themler-desktop-troubleshooting Sincerely, Hella
Websites by Julia
5 Posts
Websites by Julia posted this 21 May 2016

Hi there

I'm having the same trouble as Jose and have followed all of the steps in both of the links above, with no success. I have attached the diagnostics from my PC. Please help!! :)

Thanks
Julia

Hi there I'm having the same trouble as Jose and have followed all of the steps in both of the links above, with no success. I have attached the diagnostics from my PC. Please help!! :) Thanks Julia
ThemlerDiagnostics.txt
Support Team
Support Team posted this 21 May 2016

Hi Julia,

Please try adding the website *.billiondigital.com to antivirus and firewall exception list. If it is not possible, please try adding cstatic.billiondigital.com.
Then please clear Appcache in Chrome: chrome://appcache-internals - all Themler entries.
After this please try running Themler and start a theme in a CMS anew.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hi Julia, Please try adding the website `*.billiondigital.com` to antivirus and firewall exception list. If it is not possible, please try adding `cstatic.billiondigital.com`. Then please clear Appcache in Chrome: chrome://appcache-internals - all Themler entries. After this please try running Themler and start a theme in a CMS anew. Please let us know the result. Sincerely, Nettie, BillionDigital Team
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