Cross-browser problem with layout in WordPress

KossUK
10 Posts
KossUK posted this 20 May 2016

I have just discovered that a layout I have made in Themler does not work in Chrome, Internet Exploder or Firefox but works in Safari (on a Mac).

http://conservatoryclimatesolutions.co.uk/

Next to the 'Transform your Conservatory' block should be a photo of a conservatory roof but it only appears on Safari.

Please help.

Thanks.

Martin

I have just discovered that a layout I have made in Themler does not work in Chrome, Internet Exploder or Firefox but works in Safari (on a Mac). http://conservatoryclimatesolutions.co.uk/ Next to the 'Transform your Conservatory' block should be a photo of a conservatory roof but it only appears on Safari. Please help. Thanks. Martin
Vote to pay developers attention to this features or issue.
9 Comments
Order By: Standard | Newest
Support Team
Support Team posted this 20 May 2016

Hi,

Please check the URL, it is not working for me. Also you can attach a screen shot of the issue.

Sincerely,
Hella

Hi, Please check the URL, it is not working for me. Also you can attach a screen shot of the issue. Sincerely, Hella
KossUK
10 Posts
KossUK posted this 20 May 2016

Hi. The URL is fine.

Here's a screen shot from Safari.
https://www.dropbox.com/s/cpcvyf4501d88gd/Screenshot%202016-05-20%2012.55.25.png

And the same from Firefox
https://www.dropbox.com/s/0g5nuzpi92t46ou/Screenshot%202016-05-20%2012.56.27.png

Hi. The URL is fine. Here's a screen shot from Safari. https://www.dropbox.com/s/cpcvyf4501d88gd/Screenshot%202016-05-20%2012.55.25.png And the same from Firefox https://www.dropbox.com/s/0g5nuzpi92t46ou/Screenshot%202016-05-20%2012.56.27.png
KossUK
10 Posts
KossUK posted this 20 May 2016

The screenshots are now attached.

The screenshots are now attached.
Support Team
Support Team posted this 20 May 2016

Hi Martin,

When trying to access your website I get:
Read Error
The system returned: (54) Connection reset by peer
Do you have limitations for some countries or IPs?
At the moment I would suggest to try temporary disabling CMS plugins and browser add-ons for some of the mentioned browsers (for example, Chrome) and let us know if the issue persists.

Sincerely,
Nettie,
BillionDigital Team

Hi Martin, When trying to access your website I get: Read Error The system returned: (54) Connection reset by peer Do you have limitations for some countries or IPs? At the moment I would suggest to try temporary disabling CMS plugins and browser add-ons for some of the mentioned browsers (for example, Chrome) and let us know if the issue persists. Sincerely, Nettie, BillionDigital Team

Last edited 20 May 2016 by Support Team

KossUK
10 Posts
KossUK posted this 20 May 2016

I'll move the hosting and try again. It's on my client's cheap hosting.
I was planning on moving it to my DS anyway so that's alerted me to do that sooner.

When I have it moved I will see if the problem persists.

Martin

I'll move the hosting and try again. It's on my client's cheap hosting. I was planning on moving it to my DS anyway so that's alerted me to do that sooner. When I have it moved I will see if the problem persists. Martin
Support Team
Support Team posted this 20 May 2016

Hi Martin,

Okay, please keep us posted with your progress.

Thanks,
Ivan

Hi Martin, Okay, please keep us posted with your progress. Thanks, Ivan
KossUK
10 Posts
KossUK posted this 22 May 2016

Site moved to new hosting but the same problem continues. Not loading correct in any browser other than Safari.

Site moved to new hosting but the same problem continues. Not loading correct in any browser other than Safari.
KossUK
10 Posts
KossUK posted this 23 May 2016

A layout I have made in Themler does not work in Chrome, Internet Exploder or Firefox but works in Safari (on a Mac).

http://conservatoryclimatesolutions.co.uk/

Next to the 'Transform your Conservatory' block should be a photo of a conservatory roof but it only appears on Safari.

Please help.

Martin

A layout I have made in Themler does not work in Chrome, Internet Exploder or Firefox but works in Safari (on a Mac). http://conservatoryclimatesolutions.co.uk/ Next to the 'Transform your Conservatory' block should be a photo of a conservatory roof but it only appears on Safari. Please help. Martin
Support Team
Support Team posted this 25 May 2016

Hello Martin,
unfortunately I cannot access the http://conservatoryclimatesolutions.co.uk/
it returns the "Operation timed out" error.
Could you please check it?

regards,
Aileen

Hello Martin, unfortunately I cannot access the http://conservatoryclimatesolutions.co.uk/ it returns the "Operation timed out" error. Could you please check it? regards, Aileen
You must log in or register to leave comments