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6 Posts

MogoMan posted this 25 May 2016

Hello,

I have a live Joomla 3.5 site using a Themler template I created. Everything has been working 100% until today. I noticed the template was not correct - module positions no longer visible, elements not in the locations they should be and sizes, particularly heights have changed. As such, the template and site does not display correctly.

I was able to log in and start correcting the template but now I cannot work on it at all. If I try and alter the footer section for example, I am presented with the error message in the title line of this message.

I do not know what to do and this is extremely urgent that I resolve this as the client's website is not usable at all.

The website in question is: http://www.africansynergy.co.za/

I would appreciate your advice and/or assistance here so i may re-build the site.

Thank you

UPDATE: I have since exported the template to zip and uploaded it to Themler for Windows. When I open the template in the Windows version of Themler, it looks 100%. I then exported it once again from Windows and installed that version of the template to my website but the disarrangement still persists.

Hello, I have a live Joomla 3.5 site using a Themler template I created. Everything has been working 100% until today. I noticed the template was not correct - module positions no longer visible, elements not in the locations they should be and sizes, particularly heights have changed. As such, the template and site does not display correctly. I was able to log in and start correcting the template but now I cannot work on it at all. If I try and alter the footer section for example, I am presented with the error message in the title line of this message. I do not know what to do and this is extremely urgent that I resolve this as the client's website is not usable at all. The website in question is: http://www.africansynergy.co.za/ I would appreciate your advice and/or assistance here so i may re-build the site. Thank you UPDATE: I have since exported the template to zip and uploaded it to Themler for Windows. When I open the template in the Windows version of Themler, it looks 100%. I then exported it once again from Windows and installed that version of the template to my website but the disarrangement still persists.

Last edited 26 May 2016 by MogoMan

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34 Comments

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Support Team posted this 26 May 2016

Hello,

Please try the following:
1. Temporary disable all third-party CMS plugins adn components.
2. Clear CMS cache.
3. Clear cache:
http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache
4. Clear AppCache. Use Chrome browser for this:
http://answers.themler.com/articles/14063/how-to-clear-appcache
Let us know if the issue is still present.
Sincerely,
Nettie,
BillionDigital Team

Hello, Please try the following: 1. Temporary disable all third-party CMS plugins adn components. 2. Clear CMS cache. 3. Clear cache: http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache 4. Clear AppCache. Use Chrome browser for this: http://answers.themler.com/articles/14063/how-to-clear-appcache Let us know if the issue is still present. Sincerely, Nettie, BillionDigital Team

6 Posts

MogoMan posted this 26 May 2016

Thank you so much for your reply. What you suggested was my first line of resolution having read other posts in the forum, which had no effect.

As it turns out, in the past hour, i have discovered the site was in fact hacked. While there wasn't anything apart from my deformed template to go on, it was while I was moving the site to a different host altogether in an attempt to rule out server/hosting issues that I discovered the hack.

Thank you so much for your reply. What you suggested was my first line of resolution having read other posts in the forum, which had no effect. As it turns out, in the past hour, i have discovered the site was in fact hacked. While there wasn't anything apart from my deformed template to go on, it was while I was moving the site to a different host altogether in an attempt to rule out server/hosting issues that I discovered the hack.

Support Team posted this 26 May 2016

Hi,

Thanks for letting us know. Please let us know if there is anything we can assist you with.

Sincerely,
Nettie,
BillionDigital team

Hi, Thanks for letting us know. Please let us know if there is anything we can assist you with. Sincerely, Nettie, BillionDigital team

4 Posts

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