Issue with Artisteer and no feedback so trying here.

I have been getting support this week from both Artisteer and Themler support. Hope you get yours soon.

Hi,

I see that the issue is only with the Artisteer tickets, I'll ask somebody to review your ticket, not sure why it was missed.

Sincerely,
Hella

Hi,

Thanks for you response.  I have updated the requested files to the ticket in Artisteer and just wanted to make sure someone was aware that I did indeed update the ticket.

Robert

Hi,

They will respond to your ticket as soon as there is some solution available.

Sincerely,
Hella

Thank you, any idea on how long? I am getting ready to publish on my server and can't do it until I have a solution.

Thanks again!

Robert

Unfortunately I can not respond for the Artisteer support. I hope that it won't take long.

Sincerely,
Hella

I have updated my case 195205, it looks like the vendor no longer supports the plug in, so I debugged it and it looks to me like something in your API.JS code. I updated the ticket with the specific details.

thank you,

Robert

Hi,

Could you please not update the Themler ticket here regarding your Artisteer case? Artisteer support will respond as soon as possible.

Sincerely,
Hella

I understand and appreciate that this is not the correct product page. But I did purchase both themler and artisteer. Unfortunately no one at the artisteer support desk ever responds until after I post here which is why I was doing it. I am so unhappy with the support at artisteer that I am going to complain to our credit card company to seek a refund. I spent 5 weeks of my time designing the site in artisteer with the promise (sales) that it would export to MVC .net. Not only does it not export but neither Artisteer nor the developer of the plug in will support it. I even entertained trying to salvage the time I spend and export it out to Joomla, but of course that does not work as advertised either.

I am also not happy that when I submit a support ticket to Artisteer that they don't even have the courtesy to let me know they received it and are looking at it and/or give me any status updates. They should be ashamed of themselves.

So if you know how I can get a refund please let me know and that will avoid the hassle of getting my credit card company involved.

Thank you,

Robert

Hi,

I've asked Artisteer team about MVC .net plug-in. This is a third-party plug-in created by external developer. Such plug-ins are not supported by Artisteer team and they cannot guarantee that this plug-in will be supported by the creator. The creator is one of Artisteer customers who created the plug-in and decided to share it with other Artisteer customers for free. Artisteer team cannot force him to support it and they cannot support it because this export plug-in wasn't created by Artisteer team.

I even entertained trying to salvage the time I spend and export it out to Joomla, but of course that does not work as advertised either.

Could you please explain the issues with joomla template in more details?

Thank you,
Olivia

I have wasted way too much time on this product, please tell me what I need to do to get a full refund.

Thank you,

Robert

Hello,
Usually we do not offer refunds because we offer an unlimited product trial version to make sure that our customers make an informed purchase decisions, while helping us avoid time and expense of processing refunds.
We recommend that you do not purchase products that do not meet your needs but evaluate the free evaluation version like everyone else.
However, we want all our customers to be happy and we always resolve technical issues promptly. If you want us to investigate the Joomla related issue please provide more details about it

Regards,
Aileen

The "Free Trial" version looked just fine, but since the "export" feature is disabled during the trial I was unable to do a trial of the export to the MVC platform. I am not happy with the fact that the export feature for MVC is broken and unsupported! This feature was the sole feature I was looking for when I made the purchase in good faith AFTER I did indeed do a full evaluation. I resent the tone of this email and the bait and switch nature of the trial version.

Again, I request a full refund, I will contact my credit card company instead to solicit their intervention if I must. Your product does not work as advertised and I don't care that it is the fault of a plug in. You advertise the feature as an available export. That is false advertising and it is clear to me now why you don't enable the export feature during the trial.

Hi,

We have sent both your topics to Artisteer sales team on Artisteer support.

Thank you,
Olivia

It’s really disappointing when a company fails to respond after you’ve purchased their product in good faith. Reliable support is essential, especially for tools like Artisteer that users depend on for their work. This lack of communication reminds me of how accountability is also a big topic in broader systems—like discussions about which Supreme Court justices are conservative and how their decisions impact trust in institutions.

It’s definitely frustrating when you’re stuck with a tool issue and can’t get any feedback. I’ve seen others run into similar struggles, so you’re not alone. Sometimes exploring additional references like https://richmondcountycourt.org can offer some useful direction while troubleshooting. Hopefully someone here has hands-on experience with Artisteer and can point you in the right direction. Good luck, and keep us posted.

I’ve faced similar frustrations when trying to get responses on technical issues. Sometimes checking additional resources can help clarify things quickly. You might find the https://willcountycourts.org useful for navigating related information and ensuring you’re following the right steps. It provides organized access to records that can save a lot of time. Definitely worth a look if you need detailed guidance.

I’ve run into similar issues before, so I get the frustration when you can’t find any solid guidance. Sometimes switching up where you ask really does bring better results. While troubleshooting, I found it helpful to double-check templates and export settings, and resources like the https://polkcountycourts.org came in handy for comparing layout behavior across different builds. Hopefully someone here can pinpoint what’s causing the glitch for you.

I totally understand your frustration when tools don’t work as expected. Sometimes looking at alternative resources can save a lot of time. You might find some useful insights on https://vanderburghcountycourts.org that could help with organizing or tracking your case details. It’s surprising how much clarity a dedicated resource can provide. Hopefully, you get things running smoothly soon!

That’s really frustrating, especially when you bought it in good faith and can’t even get a basic reply. If support stays silent, it might help to document everything clearly, including your case number, before pushing for a refund. I’ve seen people cross-verify disputes or timelines through resources like Court Case Search when things drag on too long. Hopefully Artisteer responds soon, because no customer should be left hanging like this.

Last edited 01 January 2026 by jhonbegins673