template

Sorry, the problem is on page "contatti"; it as the same template "chi siamo"

Hello Massimiliano,
I'm sorry but the issue is not clear for me. Here is how I see the pages in browsers
I do not see anything wrong there

regards,
Aileen

Hi, thank you.
This is what I see, navigating any browser.
ass you can notice, at the bottom of the pages there is a little piece of the menu on the left. You cannot move properly on it, but it does work.
I add the "vivaio" page, and the "contatti" page. In both, the menu in not on the right, where it should be.

Hi Aileen
if you navigate now for example the "contatti" page, at the bottom you'll see another menu. It's equal to the normal one, but actually it shouldn't exist.
Here is the attachment of the template inside themler.
regards
Massimiliano

now, for example, navigating the "vivaio" or "i nostri giardini" menus, you'll find at the end a text and a menu. Both don't exit in relative templates. I need to be helped, as I paid for this license. I know that I bought themler "as it is", but I'm not expecting it makes things were not told to exist. I should make templates, and the problem is inside making templates. So please answer my question. If you need a different account to enter the site, please tell it to me.
waiting for news
regards
Massimiliano

Hi, is there someone able to answer my request?

Hello Massimiliano,
I apologize for delay in response.
Thank you for details, I see the issue on the pages. And we need to check the theme in Themler. But I cannot access the Joomla admin back end, I get this error:

The following error was encountered while trying to retrieve the URL: http://www.ilgiardinovivace.it/administrator/index.php

Read Error

The system returned: (54) Connection reset by peer

Is it temporary server issues?

regards,
Aileen

Hi, I don't know actually. I can enter the back end. I think you need I move your account in a different group. Now I have a look in various group I have in the site in order to authorize your back end access.

Ok now, with the same account, you con access back end interface, template, and see what you need.
Please let me know as soon as you can.
Thank you
regards
massimiliano

Hello Massimiliano,
I can open the Joomla admin back end and open the Themler now, thank you.

The page Vivaio is based on Default template, which includes the menu at its bottom. That's why the second menu is displayed on the page.
Here is couple of screenshots

The same about "i nostri giardini" page

As I understand you'd like the mentioned pages to use custom templates, right? So I'd recommend that you follow the steps:
1.update Themler theme to the latest version (v319)
2.make sure that necessary custom templates are present in your theme and include controls you need
3.follow the article
http://answers.themler.com/articles/10804/how-to-create-and-use-custom-templates
and make sure that you followed steps 4, etc. precisely and exactly

regards,
Aileen

Hi Aileen,
thank you for you answer. But, forgive me, I didn't understand exactly (My language is different, don't forget it :) )
so,
the default template, when I see joomla menu assignment, is not assigned to vivaio page, but but "page vivaio" template.
For avery menu voice, I made a specific template, and I assigned "page vivaio" template to page vivaio, "page giardini" template to page giardini and so on.
So what you are saying doesn't correspond to what I can see (or am I making confusion?).
Anyway, I tried to open default template and sow there is the the "right" joomla position at the bottom of the page; but when I try to delete.... nothing happens. The module stay firmly in place, and a prompt say: "unable to complete remove. another operation in process" (see attachment); and if I remove the text on default page, the same text disappears on page vivaio, and vice versa. So, I don't know how to solve the problem. May be I'm wrong, but I don't know where.
Please, try to help.

Thank you

Sorry, I forgot...
About the way to get new or duplicated templates, I followed the method you suggested.
in fact if you look at my template, you can see all the new generated template.

please, try to operate yourselves.

thanks

Hello Massimiliano,
all the settings look correct, but it does not work as it should.
That's why I'd recommend that you follow all the steps of the article http://answers.themler.com/articles/10804/how-to-create-and-use-custom-templates once more. It looks like one of steps was missed, but I cannot understand which one.
Let us know the results.

Regards,
Aileen

Hi Aileen
So I've proceeded following the tutorial step by step, serval times, but the result is the same. I think the problem is inside Themler, as it should be a platform to set the webmaster life easier; on the contrary it set it terrible.... Today I tried to duplicate a template, and it answer "an error occurred. the system is restoring", The I tried again, and again. The most time is spent in crossing the finger...
Actually is very difficult to work within Themler, and the problem is not Mac versus PC, as I work on line, not on the application. Today I'll see the customer of the ilgiardinovivace site, and I don't know what to say. The site is updown and I cant solve the problem. And you say that the problem is the way I moved. But tis is not true.
Now I' don't know what to do.
I hope you can help me
Regards
massimiliano

here is the prompt

Hello Massimiliano,
could you please provide working access to your Joomla admin back end and we'll check both issues.
The access credentials you provided in the initial post are not working now

regards,
Aileen

Hi
Now the problem is solved, but for a simple (I don't know really if simple or not...) reason. I had a old version of themler installed on the site, and continuously I ha a red button saying: "update available." But trying to update I had the final message of confirmation, but the same red button on. I wondered why, with no answer. I tried and tried with the same result ever. Suddenly I had an idea: I exported the template in .zip, and I installed a new updated blank template. Now, I had an update template. Then, I imported the zip file in the new template. and... bingo! I think there was a bug in the previous version stopping any attempt to update.

please forgive my last outburst, nut I was desperate. Anyway, I have other site with strange problems. For instance, please visit

http://www.maurizioparisephotographer.com/dbsito/index.php/it/

and you'll see a little animation on the bottom left. It's a mp4 little video. First, depending on your browser, you can see a frame around the video or not; more, the video stops and don't loop. More, you see controls.

This is strange as my settings are different as you can see by the attached file.

Thank

Hello Massimiliano,
thank you for the feedback and it's great that you have managed with the previous issue.

As for the problem with video we need to be able to check it in Themler too.
So please provide the access credentials to admin back end
Thank you

regards,
Aileen

Hi,
the account for you is as usual

id themler
pass themlerpass

but now there isa a new problem.... when you'll (and I) try to edit the template the attached message appears. I dealt with joomlahost programmers and they say everything is ok and the problem is inside the template.
Thanks

Massimiliano

Hello Massimiliano,
1.have you tried to follow the recommendations on the error message and check the path to Temp folder.
In case you cannot handle with it please provide FTP access to your Joomla folder.

2.after that we could check the issue with video

3.when I log in to http://www.maurizioparisephotographer.com/dbsito/administrator I get the following error:

The following error was encountered while trying to retrieve the URL: http://www.maurizioparisephotographer.com/dbsito/administrator/index.php

    Read Error

The system returned: (54) Connection reset by peer

An error condition occurred while reading data from the network. Please retry your request.

Do you have any restrictions on the site like blocking by IP or something like that?

regards,
Aileen

Hallo
ok. Looking in the dbsito folder I notice that the folder tmp has been disappeared: (Why?)
Anyway, I've created a new folder there, and now you can edit the template. you can now concentraste on movie problem.
Thank you. Waiting for news.

Massimiliano