template

Hello Massimiliano,
I'd recommend that you use workaround for the using video in Themler.
I mean try to use HTML control and add custom video HTML code, e.g.

<video width="320" height="240" loop autoplay>
  <source src="http://www.maurizioparisephotographer.com/logo/logo2.mp4" type="video/mp4">
</video>

regards,
Aileen

Ok, thank you anyway.
I hope you can improve this function.
Best regards,

Massimiliano

Hello Massimiliano,
I'm sorry but the solution is not available yet. We'll contact you when developers come up with solution or workaround.

Regards,
Aileen

Hello
have you had a look? Can you see what's going wrong?
Thank you

Massimiliano

Oj, thank you so much. I hope you ca solve and that this issue can improve your product functionality.
Waiting for news.

Regards

Maassimiliano

Hello Missimiliano,
thank you, managed to access the Joomla admin back end and open the theme. We'll check the issue with developers and will let you know the results.

regards,
Aileen

sorry... the url was wrong

https://maurizioparisephotographer.com/dbsito/administrator

when loaded, the page will respond with a message indicating the url is not safe. Go ahed through the "advanced" option. Thank you

Hello Massimiliano,
thank you for efforts. But now I get another error
URL
https://maurizioparisephotographer.com/administrator
error
Not Found

The requested URL /administrator was not found on this server.
maurizioparisephotographer.com

regards,
Aileen

Hello Aileen,
the administrator told me that the site was protected against foreign access. That was the reason you cannot get in. Now the protocol to access the back end is not http any longer, but https, so you can get in from a different country in secure form.

https://maurizioparisephotographer.com/administrator

Please let me know

Massimiliano

Hello Massimiliano,
the same issue - I cannot even access the http://www.maurizioparisephotographer.com/dbsito/administrator/index.php

The error is the same:

The following error was encountered while trying to retrieve the URL: http://www.maurizioparisephotographer.com/dbsito/administrator/index.php

    Read Error

The system returned: (54) Connection reset by peer

An error condition occurred while reading data from the network. Please retry your request.

Do you have any restrictions on the site like blocking by IP or something like that? If not, please contact your administrator about this issue.

regards,
Aileen

Tell me please where could I look for problems

Hello Aileen,
I've just tried to log in with your account and it does work.... I don't know

Hello Massimiliano,
when I log in to http://www.maurizioparisephotographer.com/dbsito/administrator I get the following error:

The following error was encountered while trying to retrieve the URL: http://www.maurizioparisephotographer.com/dbsito/administrator/index.php

Read Error

The system returned: (54) Connection reset by peer

An error condition occurred while reading data from the network. Please retry your request.

Do you have any restrictions on the site like blocking by IP or something like that?

regards,
Aileen

Hallo
ok. Looking in the dbsito folder I notice that the folder tmp has been disappeared: (Why?)
Anyway, I've created a new folder there, and now you can edit the template. you can now concentraste on movie problem.
Thank you. Waiting for news.

Massimiliano

Hello Massimiliano,
1.have you tried to follow the recommendations on the error message and check the path to Temp folder.
In case you cannot handle with it please provide FTP access to your Joomla folder.

2.after that we could check the issue with video

3.when I log in to http://www.maurizioparisephotographer.com/dbsito/administrator I get the following error:

The following error was encountered while trying to retrieve the URL: http://www.maurizioparisephotographer.com/dbsito/administrator/index.php

    Read Error

The system returned: (54) Connection reset by peer

An error condition occurred while reading data from the network. Please retry your request.

Do you have any restrictions on the site like blocking by IP or something like that?

regards,
Aileen

Hi,
the account for you is as usual

id themler
pass themlerpass

but now there isa a new problem.... when you'll (and I) try to edit the template the attached message appears. I dealt with joomlahost programmers and they say everything is ok and the problem is inside the template.
Thanks

Massimiliano

Hello Massimiliano,
thank you for the feedback and it's great that you have managed with the previous issue.

As for the problem with video we need to be able to check it in Themler too.
So please provide the access credentials to admin back end
Thank you

regards,
Aileen

Hi
Now the problem is solved, but for a simple (I don't know really if simple or not...) reason. I had a old version of themler installed on the site, and continuously I ha a red button saying: "update available." But trying to update I had the final message of confirmation, but the same red button on. I wondered why, with no answer. I tried and tried with the same result ever. Suddenly I had an idea: I exported the template in .zip, and I installed a new updated blank template. Now, I had an update template. Then, I imported the zip file in the new template. and... bingo! I think there was a bug in the previous version stopping any attempt to update.

please forgive my last outburst, nut I was desperate. Anyway, I have other site with strange problems. For instance, please visit

http://www.maurizioparisephotographer.com/dbsito/index.php/it/

and you'll see a little animation on the bottom left. It's a mp4 little video. First, depending on your browser, you can see a frame around the video or not; more, the video stops and don't loop. More, you see controls.

This is strange as my settings are different as you can see by the attached file.

Thank

Hello Massimiliano,
could you please provide working access to your Joomla admin back end and we'll check both issues.
The access credentials you provided in the initial post are not working now

regards,
Aileen

here is the prompt