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maxpunctus
29 Posts
maxpunctus posted this 16 June 2016

Hi, I'm working on these site

www.ilgiardinovivace.it

if you enter the site
id: themler
pass: themlerpass

you see a menu on the right.
Clicking on some voices, for instance "chi siamo" you'll see a page and the same menu on the right, but at the bottom another equal menu, on the left. This is very strange because inside themler editing page these menu position doesn't exist. in few words I cannot delete it.
Please see the attachment regarding the "chi siamo" menu.
Thank you for your help

Hi, I'm working on these site www.ilgiardinovivace.it if you enter the site id: themler pass: themlerpass you see a menu on the right. Clicking on some voices, for instance "chi siamo" you'll see a page and the same menu on the right, but at the bottom another equal menu, on the left. This is very strange because inside themler editing page these menu position doesn't exist. in few words I cannot delete it. Please see the attachment regarding the "chi siamo" menu. Thank you for your help
Joomla custom-template
themler-template.jpg
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Support Team
Support Team posted this 28 July 2016

Hello Massimiliano,
when I log in to http://www.maurizioparisephotographer.com/dbsito/administrator I get the following error:

The following error was encountered while trying to retrieve the URL: http://www.maurizioparisephotographer.com/dbsito/administrator/index.php

Read Error

The system returned: (54) Connection reset by peer

An error condition occurred while reading data from the network. Please retry your request.

Do you have any restrictions on the site like blocking by IP or something like that?

regards,
Aileen

Hello Massimiliano, when I log in to http://www.maurizioparisephotographer.com/dbsito/administrator I get the following error: The following error was encountered while trying to retrieve the URL: http://www.maurizioparisephotographer.com/dbsito/administrator/index.php Read Error The system returned: (54) Connection reset by peer An error condition occurred while reading data from the network. Please retry your request. Do you have any restrictions on the site like blocking by IP or something like that? regards, Aileen
maxpunctus
29 Posts
maxpunctus posted this 28 July 2016

Hello Aileen,
I've just tried to log in with your account and it does work.... I don't know

Hello Aileen, I've just tried to log in with your account and it does work.... I don't know
maxpunctus
29 Posts
maxpunctus posted this 28 July 2016

Tell me please where could I look for problems

Tell me please where could I look for problems
Support Team
Support Team posted this 29 July 2016

Hello Massimiliano,
the same issue - I cannot even access the http://www.maurizioparisephotographer.com/dbsito/administrator/index.php

The error is the same:

The following error was encountered while trying to retrieve the URL: http://www.maurizioparisephotographer.com/dbsito/administrator/index.php

    Read Error

The system returned: (54) Connection reset by peer

An error condition occurred while reading data from the network. Please retry your request.

Do you have any restrictions on the site like blocking by IP or something like that? If not, please contact your administrator about this issue.

regards,
Aileen

Hello Massimiliano, the same issue - I cannot even access the http://www.maurizioparisephotographer.com/dbsito/administrator/index.php The error is the same: The following error was encountered while trying to retrieve the URL: http://www.maurizioparisephotographer.com/dbsito/administrator/index.php Read Error The system returned: (54) Connection reset by peer An error condition occurred while reading data from the network. Please retry your request. *Do you have any restrictions on the site like blocking by IP or something like that?* If not, please contact your administrator about this issue. regards, Aileen
maxpunctus
29 Posts
maxpunctus posted this 01 August 2016

Hello Aileen,
the administrator told me that the site was protected against foreign access. That was the reason you cannot get in. Now the protocol to access the back end is not http any longer, but https, so you can get in from a different country in secure form.

https://maurizioparisephotographer.com/administrator

Please let me know

Massimiliano

Hello Aileen, the administrator told me that the site was protected against foreign access. That was the reason you cannot get in. Now the protocol to access the back end is not http any longer, but https, so you can get in from a different country in secure form. https://maurizioparisephotographer.com/administrator Please let me know Massimiliano
Support Team
Support Team posted this 01 August 2016

Hello Massimiliano,
thank you for efforts. But now I get another error
URL
https://maurizioparisephotographer.com/administrator
error
Not Found

The requested URL /administrator was not found on this server.
maurizioparisephotographer.com

regards,
Aileen

Hello Massimiliano, thank you for efforts. But now I get another error URL https://maurizioparisephotographer.com/administrator error Not Found The requested URL /administrator was not found on this server. maurizioparisephotographer.com regards, Aileen
maxpunctus
29 Posts
maxpunctus posted this 03 August 2016

sorry... the url was wrong

https://maurizioparisephotographer.com/dbsito/administrator

when loaded, the page will respond with a message indicating the url is not safe. Go ahed through the "advanced" option. Thank you

sorry... the url was wrong https://maurizioparisephotographer.com/dbsito/administrator when loaded, the page will respond with a message indicating the url is not safe. Go ahed through the "advanced" option. Thank you
Support Team
Support Team posted this 03 August 2016

Hello Missimiliano,
thank you, managed to access the Joomla admin back end and open the theme. We'll check the issue with developers and will let you know the results.

regards,
Aileen

Hello Missimiliano, thank you, managed to access the Joomla admin back end and open the theme. We'll check the issue with developers and will let you know the results. regards, Aileen
maxpunctus
29 Posts
maxpunctus posted this 04 August 2016

Oj, thank you so much. I hope you ca solve and that this issue can improve your product functionality.
Waiting for news.

Regards

Maassimiliano

Oj, thank you so much. I hope you ca solve and that this issue can improve your product functionality. Waiting for news. Regards Maassimiliano
maxpunctus
29 Posts
maxpunctus posted this 11 August 2016

Hello
have you had a look? Can you see what's going wrong?
Thank you

Massimiliano

Hello have you had a look? Can you see what's going wrong? Thank you Massimiliano
Support Team
Support Team posted this 12 August 2016

Hello Massimiliano,
I'm sorry but the solution is not available yet. We'll contact you when developers come up with solution or workaround.

Regards,
Aileen

Hello Massimiliano, I'm sorry but the solution is not available yet. We'll contact you when developers come up with solution or workaround. Regards, Aileen
maxpunctus
29 Posts
maxpunctus posted this 14 August 2016

Ok, thank you anyway.
I hope you can improve this function.
Best regards,

Massimiliano

Ok, thank you anyway. I hope you can improve this function. Best regards, Massimiliano
Support Team
Support Team posted this 09 September 2016

Hello Massimiliano,
I'd recommend that you use workaround for the using video in Themler.
I mean try to use HTML control and add custom video HTML code, e.g.

<video width="320" height="240" loop autoplay>
  <source src="http://www.maurizioparisephotographer.com/logo/logo2.mp4" type="video/mp4">
</video>

regards,
Aileen

Hello Massimiliano, I'd recommend that you use workaround for the using video in Themler. I mean try to use HTML control and add custom video HTML code, e.g. <video width="320" height="240" loop autoplay> <source src="http://www.maurizioparisephotographer.com/logo/logo2.mp4" type="video/mp4"> </video> regards, Aileen
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