favicon not apearing - BillionAnswers

1833 Posts

Stagger Lee posted this 20 June 2016

There is an option for it in TH, Home - Settings. Look careful at the top of sidebar.
Don use Clipart images or huge one, TH doesnt resize them and they are pulled on each page reload / refresh / click.

They coud make this, resize Favicon in background.

You can end with favicon by 500 x 500 px.

There is an option for it in TH, Home - Settings. Look careful at the top of sidebar. Don use Clipart images or huge one, TH doesnt resize them and they are pulled on each page reload / refresh / click. They coud make this, resize Favicon in background. You can end with favicon by 500 x 500 px.

Last edited 20 June 2016 by Stagger Lee

56 Posts

marco.marino1971 posted this 21 June 2016

It doesn't work:
I already saw the settings at the top bar, but it doesn't let me chose an image from file. If I click on "small picture (favicon)" \ from file nothing happens. It is possible only choose from clipart or from url.
So I uploaded a png 50x50 pixel image in wordpress media and then placed this one in small picture url:
http://hemingwayacciaroli.it/wp-content/uploads/2016/06/H.png

but still old favicon is appearing on front pages

Marco

It doesn't work: I already saw the settings at the top bar, but it doesn't let me chose an image from file. If I click on "small picture (favicon)" \ from file nothing happens. It is possible only choose from clipart or from url. So I uploaded a png 50x50 pixel image in wordpress media and then placed this one in small picture url: http://hemingwayacciaroli.it/wp-content/uploads/2016/06/H.png but still old favicon is appearing on front pages Marco

Support Team posted this 21 June 2016

Hello Marco,

I could not reproduce the issue - the image applies correctly both when using URL and when uploaded from file. Please try the following:
1. Temporary disable all browser add-ons.
2. Clear cache:
http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache
3. Clear AppCache. Use Chrome browser for this:
http://answers.themler.com/articles/14063/how-to-clear-appcache
4. Clear CMS cache.

As for the issue with the option "From File" not working, please also try it with a different browser.
Please let us know the result.

Sincerel,y
Nettie,
BillionDigital Team

Hello Marco, I could not reproduce the issue - the image applies correctly both when using URL and when uploaded from file. Please try the following: 1. Temporary disable all browser add-ons. 2. Clear cache: http://answers.themler.com/articles/8713/error-sorry-an-error-has-occurred-please-clear-your-browser-cache 3. Clear AppCache. Use Chrome browser for this: http://answers.themler.com/articles/14063/how-to-clear-appcache 4. Clear CMS cache. As for the issue with the option "From File" not working, please also try it with a different browser. Please let us know the result. Sincerel,y Nettie, BillionDigital Team

34 Posts

brizzicomunicazione posted this 05 November 2018

Same problem as Marco and practically it is unsolvable (even if I do not use a CMS but simple HTML)!

Last edited 05 November 2018 by brizzicomunicazione

Support Team posted this 06 November 2018

Hello,

Are you trying to add a favicon from file or from URL? What format does it have? If from URL, please try speicfying the absolute path to the image.

Sincerely,
Nettie

Hello, Are you trying to add a favicon from file or from URL? What format does it have? If from URL, please try speicfying the absolute path to the image. Sincerely, Nettie

96 Posts

admin34 posted this 06 November 2018

Just tried it now from file and clip art and it loaded in and was showing up on the tab.

To me, Nettie I think it suxs that you seem to be answering most of the questions. Unfortunately I have a client that is making my life hell so I have no choose to make your life hard so answer my question please. https://answers.themler.io/questions/173011/what-resolution-are-in-themler

Just tried it now from file and clip art and it loaded in and was showing up on the tab. To me, Nettie I think it suxs that you seem to be answering most of the questions. Unfortunately I have a client that is making my life hell so I have no choose to make your life hard so answer my question please. https://answers.themler.io/questions/173011/what-resolution-are-in-themler

96 Posts

admin34 posted this 08 November 2018

You will not help me. This problem has been going on for over three weeks. It has now been 5 days since I responded to your last solution which didn't work. this is very disappointing your chose to go down this path.

I gave you 24 hours to comment on my problem you have not. You have left me no choose but to tell my story to the world, that your support is very bad.

You will not help me. This problem has been going on for over three weeks. It has now been 5 days since I responded to your last solution which didn't work. this is very disappointing your chose to go down this path. I gave you 24 hours to comment on my problem you have not. You have left me no choose but to tell my story to the world, that your support is very bad.

Support Team posted this 09 November 2018

admin34,

We have answered to your initial topic. As for the favicon, as far as I understand, the issue is not present for your at the moment? Or on contrary, you would prefer to remove the favicon?

Sincerely,
Nettie

admin34, We have answered to your initial topic. As for the favicon, as far as I understand, the issue is not present for your at the moment? Or on contrary, you would prefer to remove the favicon? Sincerely, Nettie