Updating Wordpress in Themler desktop on Mac causes crash

34 Posts

JakeBakerClam posted this 25 June 2016

Clicking on Live Preview now is not working. It takes me to Safari, but just a white, blank page appears. I am able to go to Wordpress Admin Panel.

Restarted and just got "Error establishing a database connection" - Restarted and now working.

However, exporting a theme is failing now. It exports a file that is only 13 bytes, not the usual 2 - 3 MB size zip file.

I was working in Themler desktop on a Mac and noticed the Wordpress version was requesting to be updated. When I clicked to update, it looked like it started to, then Themler crashed. When I restarted, the icon on the dock just bounced. I tried to Force Quit, and it just kept bouncing. Tried to Force quit from the Apple menu, and it wouldn't force quit. Had to power down to restart the iMac. After restarting, Themler took a long time to start, but finally did. Wordpress was also updated. Clicking on Live Preview now is not working. It takes me to Safari, but just a white, blank page appears. I am able to go to Wordpress Admin Panel. Restarted and just got "Error establishing a database connection" - Restarted and now working. However, exporting a theme is failing now. It exports a file that is only 13 bytes, not the usual 2 - 3 MB size zip file.

Last edited 25 June 2016 by JakeBakerClam

wordpress mac cannot-export

Vote to pay developers attention to this features or issue.

5 Comments

Order By: Standard | Newest

Support Team posted this 25 June 2016

Hi,

Please try the followig suggestions:
http://answers.themler.com/articles/13879/themler-desktop-troubleshooting

Let us know if the problem still persists.

Sincerely,
Hella

Hi, Please try the followig suggestions: http://answers.themler.com/articles/13879/themler-desktop-troubleshooting Let us know if the problem still persists. Sincerely, Hella

34 Posts

JakeBakerClam posted this 27 June 2016

Hella, nothing in that article really helped.

I ran an App Cleaner and completed deleted Themler Desktop and reinstalled. It is working fine now. However, the Wordpress version that came with the Themler download is out of date.

Since updating it caused the major crash before, I am hesitant to update it! Can I drag an updated Wordpress into the ...Library/Themler/hd_data/cms/wordpress folder or does it have to be updated in Wordpress that is running on the desktop?

Hella, nothing in that article really helped. I ran an App Cleaner and completed deleted Themler Desktop and reinstalled. It is working fine now. However, the Wordpress version that came with the Themler download is out of date. Since updating it caused the major crash before, I am hesitant to update it! Can I drag an updated Wordpress into the ...Library/Themler/hd_data/cms/wordpress folder or does it have to be updated in Wordpress that is running on the desktop?

Support Team posted this 28 June 2016

Hello,

It is possible, to create the theme in the current Themler for Mac, and then export the theme and install it on your server with newer Wordpress version, it should work. Please let us know if it doesn't.

Sincerely,
Nettie,
BillionDigital Team

Hello, It is possible, to create the theme in the current Themler for Mac, and then export the theme and install it on your server with newer Wordpress version, it should work. Please let us know if it doesn't. Sincerely, Nettie, BillionDigital Team

34 Posts

JakeBakerClam posted this 28 June 2016

Yes, that works great. I was just wondering how Wordpress on Themler Desktop on a Mac gets updated when it says there is a new version. Do you update Wordpress in a future Themler Desktop update?

Is Solution

Support Team posted this 01 July 2016

Hello Jake,
we'll ask developers about relevant plans and will let you know

Regards,
Aileen

Hello Jake, we'll ask developers about relevant plans and will let you know Regards, Aileen

You must log in or register to leave comments