Just to notice you. Maybe server needs restart.
Just to notice you. Maybe server needs restart.Hi,
After what operation you get this error?
Sincerely,
Hella
On Save. Tried on 2 themes so it is not specific option.
On Save. Tried on 2 themes so it is not specific option.Hi,
Could you please confirm that the issue is still reproducible.
If so, does it depend on CMS choice ?
Thanks,
Ivan
I did not happen since this time. Have no possibility to check it now.
Your forum was down for few minutes too. I checked that problem was not my side, I could surf Internet.
Hi,
It's strange a bit, please let us know if it happens again.
Sincerely,
Hella
I am getting this today trying to make changes to my Joomla site. This is very concerning.
So this looks like if something were to happen to your server I would not be able to work on any of my site again. Effectively ruining my business.
Hi Dave,
We are sorry for the inconvenience, there may have been temporary issues on our server. The issue should not be present now. Let us know if the issue persists.
Sincerely,
Nettie,
BillionDigital Team
Hello, it's much more of an overall concern. How many servers do you have? 1 in Russia or Germany? A internet interruption or natural disaster could wipe out my ability to use your product.
I am asking for a clear transparent disclosure of how your system works and fail safes your end users can rely on.
Sorry to be so blunt but this is a huge issue.
Thank you
Hello, it's much more of an overall concern. How many servers do you have? 1 in Russia or Germany? A internet interruption or natural disaster could wipe out my ability to use your product. I am asking for a clear transparent disclosure of how your system works and fail safes your end users can rely on. Sorry to be so blunt but this is a huge issue. Thank youHi,
Currently the whole Themler except protection logic is located on the server in Germany. Protection logic is located on Amazon virtual machine.
At the moment we are working on optimizing the process of working with Themler to avoid such problems in the future.
We apologize for the inconvenience.
Thank you,
Olivia
Hi, It only lasted a few minutes. It did make me wonder about the way it works.
So you are saying the Amazon server was the issue? You are using a cloud system like them which should be redundant, correct?
Thanks again
Hi, It only lasted a few minutes. It did make me wonder about the way it works. So you are saying the Amazon server was the issue? You are using a cloud system like them which should be redundant, correct? Thanks againHi,
In this specific case the problem was on the server in Germany.
Our admins are working on improving the the process of working with Themler in general.
Thank you,
Olivia
Good to know, thanks again for your help. I look forward to a long and prosperous relationship with your company.
Good to know, thanks again for your help. I look forward to a long and prosperous relationship with your company.You are welcome. Let us know when you need our help.
Sincerely,
Hella
