Error windows 7 installation

Dpereira
1 Posts
Dpereira posted this 03 August 2016

After installing an error occurred when starting themler in windows 7.
See the log attached.

After installing an error occurred when starting themler in windows 7. See the log attached.
error bug desktop windows-7
ThemlerDiagnostics.txt
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Support Team
Support Team posted this 03 August 2016

Hello Daniel,
Please follow the steps below:
1. Backup all theme folders somewhere on your computer.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler
  1. If they exist, remove them.
  2. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
  3. Download latest version of Themler for Windows from themler.com, install it and try to start with any CMS and create a theme.
    Please let us know the result.

Regards,
Aileen

Hello Daniel, Please follow the steps below: 1. Backup all theme folders somewhere on your computer. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 6. Download latest version of Themler for Windows from themler.com, install it and try to start with any CMS and create a theme. Please let us know the result. Regards, Aileen
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