Themler desktop

info2193
2 Posts
info2193 posted this 17 August 2016

My version of Themler (desktop) did not start up?

My version of Themler (desktop) did not start up?
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Support Team
Support Team posted this 17 August 2016

Hello,

Please follow the steps below:
1. Backup all theme folders somewhere on your computer if there are any.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Download latest version of Themler for Windows from themler.com, install it and try to start with any CMS and create a theme.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, Please follow the steps below: 1. Backup all theme folders somewhere on your computer if there are any. 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 6. Download latest version of Themler for Windows from themler.com, install it and try to start with any CMS and create a theme. Please let us know the result. Sincerely, Nettie, BillionDigital Team

Last edited 17 August 2016 by Support Team

info2193
2 Posts
info2193 posted this 21 August 2016

Sorry for this message but its still not working.

I did an new install an did this step by step follow your instructions.
I did start up and create an new password.
I play a little bit in the software and close it down (outlog)
I try to start it up again and the software did not start up....still looking to an IP adres 127.0.0.1......
Please HELP

thnxs Peter Kwanten

Sorry for this message but its still not working. I did an new install an did this step by step follow your instructions. I did start up and create an new password. I play a little bit in the software and close it down (outlog) I try to start it up again and the software did not start up....still looking to an IP adres 127.0.0.1...... Please HELP thnxs Peter Kwanten
Support Team
Support Team posted this 22 August 2016

Hello,

Could you please provide log file created with Themler Diagnostics Tool according to this instruction:
http://answers.themler.com/articles/13879/themler-desktop-troubleshooting#installation

Thank you,
Nettie,
BillionDigital Team

Hello, Could you please provide log file created with Themler Diagnostics Tool according to this instruction: http://answers.themler.com/articles/13879/themler-desktop-troubleshooting#installation Thank you, Nettie, BillionDigital Team
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