themler won't open at all anymore

jcraney
1 Posts
jcraney posted this 25 August 2016

I wanted to give this software a chance. I purchased it as soon as it was released because I was such a fan of artisteer. Sadly, I have been disappointed again and again. The software has crashed every single time I have tried to use it. One theme I was working on was almost complete when the app crashed during a save. After that, the theme never opened in the editor again. Themler just displayed a "Not found" error and pointed to a preview file that it couldn't locate. No answers were available here in the answers or on google. Why can't Themler find its own files? This made me stop using it for a few weeks and now after trying to open themler to create a html5 theme the editor behaves as if it is trying to load the theme but just loops over and over again displaying a white page. This software is a great idea but it is sooooooooooooo poorly executed. I have only built 3 themes using the software and none of those theme files are available to be edited now, because they can't be found. I guess you guys don't know how to save things in the cloud, you should look into it.

Just so you know, Themler is still stuck in that loop... trash.

I wanted to give this software a chance. I purchased it as soon as it was released because I was such a fan of artisteer. Sadly, I have been disappointed again and again. The software has crashed every single time I have tried to use it. One theme I was working on was almost complete when the app crashed during a save. After that, the theme never opened in the editor again. Themler just displayed a "Not found" error and pointed to a preview file that it couldn't locate. No answers were available here in the answers or on google. Why can't Themler find its own files? This made me stop using it for a few weeks and now after trying to open themler to create a html5 theme the editor behaves as if it is trying to load the theme but just loops over and over again displaying a white page. This software is a great idea but it is sooooooooooooo poorly executed. I have only built 3 themes using the software and none of those theme files are available to be edited now, because they can't be found. I guess you guys don't know how to save things in the cloud, you should look into it. Just so you know, Themler is still stuck in that loop... trash.

Last edited 25 August 2016 by jcraney

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Support Team
Support Team posted this 25 August 2016

Hello,

Sorry to hear this. Please follow the steps below:
1. Backup all theme folders somewhere on your computer. The themes are usually located at the path like this - at the bottom of the screen with CMS seelcted:

i322.png

2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Download latest version of Themler for Windows from themler.com, install it and try to start with any CMS and create a theme.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, Sorry to hear this. Please follow the steps below: 1. Backup all theme folders somewhere on your computer. The themes are usually located at the path like this - at the bottom of the screen with CMS seelcted: !i322.png! 2. Uninstall Themler completely and also check the box for "Remove all CMS content". 3. Check if the following folders are still present: C:\Program Files (x86)\Themler C:\ProgramData\Themler 4. If they exist, remove them. 5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure. 6. Download latest version of Themler for Windows from themler.com, install it and try to start with any CMS and create a theme. Please let us know the result. Sincerely, Nettie, BillionDigital Team
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