Update Themler v.179 to v.349

6 Posts

DaR8004 posted this 08 September 2016

Hello,

How do I update my -Themler v.179 to v.349
I try to do when I get the following message (attached)
I have the personal license Themler.

Help, please.

Best Regards,

Hello, How do I update my -Themler v.179 to v.349 I try to do when I get the following message (attached) I have the personal license Themler. Help, please. Best Regards,

subscription cannot-update

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3 Comments

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Support Team posted this 08 September 2016

Hi,

I do not see any order under your account. Maybe you have applied the subscription using another account? If you purchased it with the Artisteer license, please provide it so we could find the order.

Sincerely,
Hella

Hi, I do not see any order under your account. Maybe you have applied the subscription using another account? If you purchased it with the Artisteer license, please provide it so we could find the order. Sincerely, Hella

6 Posts

DaR8004 posted this 08 September 2016

Hello Hella,

Indeed it was through Artisteer buy. This is my order number.
Date: 9/5/2016 Invoice #261732

Help me, please.

Best Regards,

Hello Hella, Indeed it was through Artisteer buy. This is my order number. Date: 9/5/2016 Invoice #261732 Help me, please. Best Regards,

Support Team posted this 09 September 2016

Hello,
I see that you have subscribed to Themler Personal edition. So now there should be a problem with export and update.
Please let us know

Regards,
Aileen

Hello, I see that you have subscribed to Themler Personal edition. So now there should be a problem with export and update. Please let us know Regards, Aileen

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