theme won't install

jonathanwalker34
5 Posts
jonathanwalker34 posted this 12 September 2016

Hi, i'm trying to install a theme in wordpress that i exported from themler on my mac as a wordpress theme.

When i install i get the following error....

The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

A search for the error suggests it might be a disc space issue on wordpress but i can install other themes. When i try to view the zip on my mac i get the behaviour described in this post here:

http://osxdaily.com/2013/02/13/open-zip-cpgz-file/

Hi, i'm trying to install a theme in wordpress that i exported from themler on my mac as a wordpress theme. When i install i get the following error.... The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature A search for the error suggests it might be a disc space issue on wordpress but i can install other themes. When i try to view the zip on my mac i get the behaviour described in this post here: http://osxdaily.com/2013/02/13/open-zip-cpgz-file/

Last edited 12 September 2016 by Support Team

wordpress export mac cannot-install
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Support Team
Support Team posted this 12 September 2016

Hello,

Is the issue reproducible with any Themler theme? Could you please try to export a default Wordpress theme and let us know if the error is the same? Also please try temporarily disable antivirus and firewall before export. Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

Hello, Is the issue reproducible with any Themler theme? Could you please try to export a default Wordpress theme and let us know if the error is the same? Also please try temporarily disable antivirus and firewall before export. Please let us know the result. Sincerely, Nettie, BillionDigital Team
jonathanwalker34
5 Posts
jonathanwalker34 posted this 12 September 2016

Hi, I've neither AV or firewall on the machine in question. This is a theme created from scratch from within the Themler mac application. It's being exported to disc and from there i'm trying to upload to my hosted Wordpress using the Wordpress 'Add Theme' option. It's from within the hosted Wordpress that the first error occurs. However I've tried opening the file using a number of zip tools on both mac and windows and it doesn't look like Themler has generated a valid zip file.

I haven't yet tried exporting a different Theme. I'm not sure how to export a default worpress theme as they don't appear in the application, only on the site?

I've attached the zip in question.

Hi, I've neither AV or firewall on the machine in question. This is a theme created from scratch from within the Themler mac application. It's being exported to disc and from there i'm trying to upload to my hosted Wordpress using the Wordpress 'Add Theme' option. It's from within the hosted Wordpress that the first error occurs. However I've tried opening the file using a number of zip tools on both mac and windows and it doesn't look like Themler has generated a valid zip file. I haven't yet tried exporting a different Theme. I'm not sure how to export a default worpress theme as they don't appear in the application, only on the site? I've attached the zip in question.
BillingeFive.zip
Support Team
Support Team posted this 12 September 2016

Hello,

To export a default theme, please open Themler for Mac, choose Wordpress, create a new theme and export it without any modifications.
Please also try the same for Themler for Joomla and attach both exported packages for ivnestigation.

Sincerely,
Nettie,
BillionDigital Team

Hello, To export a default theme, please open Themler for Mac, choose Wordpress, create a new theme and export it without any modifications. Please also try the same for Themler for Joomla and attach both exported packages for ivnestigation. Sincerely, Nettie, BillionDigital Team
jonathanwalker34
5 Posts
jonathanwalker34 posted this 12 September 2016

Thank you, I will try this this evening.

Thank you, I will try this this evening.
Support Team
Support Team posted this 12 September 2016

Hello,

Ok, we will be waiting for your results.

Sincerely,
Nettie,
BillionDigital Team

Hello, Ok, we will be waiting for your results. Sincerely, Nettie, BillionDigital Team
jonathanwalker34
5 Posts
jonathanwalker34 posted this 13 September 2016

Hi, wordpress default as requested. It won't let me export joomler as i only have personal license.

Hi, wordpress default as requested. It won't let me export joomler as i only have personal license.
WordpressDefault.zip
Support Team
Support Team posted this 16 September 2016

Hi,

Thank you.
Could you please try exporting theme into a different directory, on the Desktop, for example, and attach the exported theme.

Thank you,
Olivia

Hi, Thank you. Could you please try exporting theme into a different directory, on the Desktop, for example, and attach the exported theme. Thank you, Olivia
jonathanwalker34
5 Posts
jonathanwalker34 posted this 20 September 2016

Sorry for delay, same when exporting to Desktop

Sorry for delay, same when exporting to Desktop
BillingeFive.zip
Support Team
Support Team posted this 21 September 2016

Hello,

Thanks for details. Could you please provide Skype and TeamViewer access so that our developers could investigate the issue directly and let us know what time it is possible to contact you?

Sincerely,
Nettie,
BillionDigital Team

Hello, Thanks for details. Could you please provide Skype and TeamViewer access so that our developers could investigate the issue directly and let us know what time it is possible to contact you? Sincerely, Nettie, BillionDigital Team
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