I can't install themler in win 10! Please help

Support Team posted this 14 September 2016

Hi,

Please try the following suggestions:
http://answers.themler.com/articles/13879/themler-desktop-troubleshooting

Basically some program is blocking the port. Maybe some anti virus.

Sincerely,
Hella

Hi, Please try the following suggestions: http://answers.themler.com/articles/13879/themler-desktop-troubleshooting Basically some program is blocking the port. Maybe some anti virus. Sincerely, Hella

4 Posts

flaviasoul posted this 14 September 2016

He did not even begin the installation, so some steps can not go ... I'm not using Themler Diagnostics Tool precisely because it is not installed. The only thing I could find was this log file in the temp folder. And the result of it is the one below:

Starting onInit...
Starting onInit...
Starting onInit...
Starting onInit...
Starting onInit...
Starting onInit...
Starting onInit...
Starting onInit...

I've tried disabling the antivirus but it does not even work well ...

He did not even begin the installation, so some steps can not go ... I'm not using Themler Diagnostics Tool precisely because it is not installed. The only thing I could find was this log file in the temp folder. And the result of it is the one below: Starting onInit... Starting onInit... Starting onInit... Starting onInit... Starting onInit... Starting onInit... Starting onInit... Starting onInit... I've tried disabling the antivirus but it does not even work well ...

Support Team posted this 15 September 2016

Hi,

Can you install Themler Desktop when your anti-virus is disabled? Have you installed in your system web-servers like Apach?

Thank you,
Themler Team

Hi, Can you install Themler Desktop when your anti-virus is disabled? Have you installed in your system web-servers like Apach? Thank you, Themler Team

Support Team posted this 20 September 2016

Hi,

I'm terribly sorry for the delay in response.
Could you please go to Control Panel -> Administrative Tools -> Services and make sure that the following services are running there:

ThemlerApache
ThemlerMySql

If not, our developers would like to arrange a TeamViewer session with you to investigate your issue directly.

Thanks,
Ivan

Hi, I'm terribly sorry for the delay in response. Could you please go to **Control Panel -> Administrative Tools -> Services** and make sure that the following services are running there: ThemlerApache ThemlerMySql If not, our developers would like to arrange a TeamViewer session with you to investigate your issue directly. Thanks, Ivan

32 Posts

poperbos posted this 05 October 2016

Hi, have the same problem ?
Can't install.
Help.

Hi, have the same problem ? Can't install. Help.

Support Team posted this 05 October 2016

Hi Alain,

Please try the suggestions that we've posted earlier:
1. Install version that doesn't use port 12080.
2. Check the mentioned services.

Please let us know the result then.

Thanks,
Ivan

Hi Alain, Please try the suggestions that we've posted earlier: 1. Install version that doesn't use port 12080. 2. Check the mentioned services. Please let us know the result then. Thanks, Ivan

1 Posts

sonja8 posted this 31 May 2017

I bought Themeler this morning, and neither option will install, both have port issues.
I run windows so I have no idea where to find the services.
Can somoene help me on teamview please?

I bought Themeler this morning, and neither option will install, both have port issues. I run windows so I have no idea where to find the services. Can somoene help me on teamview please?

Support Team posted this 31 May 2017

Hi,

Could you please firstly try suggestions from our troubleshooting article here:
http://answers.themler.com/articles/13879/themler-desktop-troubleshooting

Let us know if nothing works and we'll try to investigate your issue further.

Thanks,
Ivan

Hi, Could you please firstly try suggestions from our troubleshooting article here: http://answers.themler.com/articles/13879/themler-desktop-troubleshooting Let us know if nothing works and we'll try to investigate your issue further. Thanks, Ivan