ERROR:Unable to find file C:\Users\

Hello,

Does the error come up when you first run Themler desktop? Please try the following:
1. Backup all theme folders somewhere on your computer.
2. Uninstall Themler completely and also check the box for "Remove all CMS content".
3. Check if the following folders are still present:

C:\Program Files (x86)\Themler
C:\ProgramData\Themler

4. If they exist, remove them.
5. Reboot the machine after uninstalling Themler, so that all Themler services are removed for sure.
6. Download latest version of Themler for Windows from themler.com, install it and try to start with any CMS and create a theme.
Please let us know the result.

Sincerely,
Nettie,
BillionDigital Team

thank you
it solved
thank you again

You are welcome. Feel free to contact us in any other occasion.

Sincerely,
Hella

Hi, i had similar error, but when i run the wordpress teamplate do this:

Unable to run Themler for wordpress.

Reason: ERR_CMS_INSTALL_FAILED.

Please contact support.

Back

ill try again but, i get the similar error:

Please wait...Themler Diagnostics Log

INFO:Version files finded:
INFO: C:\PROGRA~3\Themler\1.0.319.25.ver
INFO:Check free disk space...
INFO:Check Services...
ERROR:MySQL service isn't started
INFO:Check Files...
INFO:Check HTTP Server...
INFO:Check url for C:\PROGRA~3\Themler\hd_data\themler_1058051700
INFO: Check is url available: http://localhost:12080/themler_1058051700/startup
INFO:Check INI Files...
INFO:No errors!

======== Content of file C:\Program Files (x86)\Themler\bin_logs\bat_exec.log ========
Program files detected C:\Program Files (x86)
Must be on program files\themler\bin
El volumen de la unidad C es Windows
El n�mero de serie del volumen es: DE6A-7289

Directorio de C:\Program Files (x86)\Themler\bin

07/11/2016 02:19 a.m. <dir> .
07/11/2016 02:19 a.m. <dir> ..
07/11/2016 02:18 a.m. <dir> 7zip
07/11/2016 02:19 a.m. <dir> apache
07/11/2016 02:19 a.m. <dir> diagnostics
22/06/2016 06:18 a.m. 1,402 install-apache.bat
22/06/2016 06:18 a.m. 2,724 install-mysql.bat
07/11/2016 02:19 a.m. <dir> mysql
07/11/2016 02:19 a.m. <dir> php
22/06/2016 06:18 a.m. 1,730 uninstall-apache.bat
22/06/2016 06:18 a.m. 1,695 uninstall-mysql.bat
07/11/2016 02:18 a.m. <dir> _logs

           4 archivos          7,551 bytes
           8 dirs  834,339,524,608 bytes libres

creating logs just in case
Ya existe el subdirectorio o el archivo C
Program files detected C:\Program Files (x86)
Must be on program files\themler\bin
El volumen de la unidad C es Windows
El n�mero de serie del volumen es: DE6A-7289

Directorio de C:\Program Files (x86)\Themler\bin

07/11/2016 02:19 a.m. <dir> .
07/11/2016 02:19 a.m. <dir> ..
07/11/2016 02:18 a.m. <dir> 7zip
07/11/2016 02:19 a.m. <dir> apache
07/11/2016 02:19 a.m. <dir> diagnostics
22/06/2016 06:18 a.m. 1,402 install-apache.bat
22/06/2016 06:18 a.m. 2,724 install-mysql.bat
07/11/2016 02:19 a.m. <dir> mysql
07/11/2016 02:19 a.m. <dir> php
22/06/2016 06:18 a.m. 1,730 uninstall-apache.bat
22/06/2016 06:18 a.m. 1,695 uninstall-mysql.bat
07/11/2016 02:18 a.m. <dir> _logs

           4 archivos          7,551 bytes
           8 dirs  833,783,021,568 bytes libres

creating logs just in case
Ya existe el subdirectorio o el archivo C

======== End of file C:\Program Files (x86)\Themler\bin_logs\bat_exec.log ========

ERROR:Unable to find file C:\ProgramData\Themler\logs\Themler_vbs.log

ERROR:Unable to find file C:\Users\HP\AppData\Local\Themler\Themler_vbs.log

======== Content of file C:\ProgramData\Themler\logs\startup.php.log ========
Mon, 07 Nov 2016 08:34:38 +0000

run from browser = 1
suffix = _1058051700
themlerDataPath = C:/ProgramData/Themler
icPath = C:/ProgramData/Themler/hd_data/themler_1058051700
url = http://127.0.0.1:12080/themler_1058051700
C:/ProgramData/Themler/hd_data/themler_1058051700/startup/1.0.319.25.ver already exists

======== End of file C:\ProgramData\Themler\logs\startup.php.log ========

======== Content of file C:\ProgramData\Themler\logs\apache\error.log ========
AH00558: hthemlerd.exe: Could not reliably determine the server's fully qualified domain name, using fe80::7d97:b3c9:d47a:7c9c. Set the 'ServerName' directive globally to suppress this message
[Mon Nov 07 02:25:02.809439 2016] [mpm_winnt:notice] [pid 3352:tid 904] AH00455: Apache/2.4.16 (Win32) PHP/5.4.42 configured -- resuming normal operations
[Mon Nov 07 02:25:02.809439 2016] [mpm_winnt:notice] [pid 3352:tid 904] AH00456: Server built: Jul 13 2015 10:37:15
[Mon Nov 07 02:25:02.809439 2016] [core:notice] [pid 3352:tid 904] AH00094: Command line: 'C:\Program Files (x86)\Themler\bin\apache\bin\hthemlerd.exe -d C:/Program Files (x86)/Themler/bin/apache'
[Mon Nov 07 02:25:02.825063 2016] [mpm_winnt:notice] [pid 3352:tid 904] AH00418: Parent: Created child process 5324
AH00558: hthemlerd.exe: Could not reliably determine the server's fully qualified domain name, using fe80::7d97:b3c9:d47a:7c9c. Set the 'ServerName' directive globally to suppress this message
AH00558: hthemlerd.exe: Could not reliably determine the server's fully qualified domain name, using fe80::7d97:b3c9:d47a:7c9c. Set the 'ServerName' directive globally to suppress this message
[Mon Nov 07 02:25:05.200176 2016] [mpm_winnt:notice] [pid 5324:tid 872] AH00354: Child: Starting 64 worker threads.
[Mon Nov 07 02:25:49.739671 2016] [mpm_winnt:notice] [pid 3352:tid 904] AH00422: Parent: Received shutdown signal -- Shutting down the server.
[Mon Nov 07 02:25:51.817892 2016] [mpm_winnt:notice] [pid 5324:tid 872] AH00364: Child: All worker threads have exited.
[Mon Nov 07 02:25:52.114782 2016] [mpm_winnt:notice] [pid 3352:tid 904] AH00430: Parent: Child process 5324 exited successfully.
AH00558: hthemlerd.exe: Could not reliably determine the server's fully qualified domain name, using fe80::7d97:b3c9:d47a:7c9c. Set the 'ServerName' directive globally to suppress this message
[Mon Nov 07 02:26:44.989755 2016] [mpm_winnt:notice] [pid 2592:tid 892] AH00455: Apache/2.4.16 (Win32) PHP/5.4.42 configured -- resuming normal operations
[Mon Nov 07 02:26:45.005380 2016] [mpm_winnt:notice] [pid 2592:tid 892] AH00456: Server built: Jul 13 2015 10:37:15
[Mon Nov 07 02:26:45.005380 2016] [core:notice] [pid 2592:tid 892] AH00094: Command line: 'C:\Program Files (x86)\Themler\bin\apache\bin\hthemlerd.exe -d C:/Program Files (x86)/Themler/bin/apache'
[Mon Nov 07 02:26:45.021006 2016] [mpm_winnt:notice] [pid 2592:tid 892] AH00418: Parent: Created child process 3032
AH00558: hthemlerd.exe: Could not reliably determine the server's fully qualified domain name, using fe80::7d97:b3c9:d47a:7c9c. Set the 'ServerName' directive globally to suppress this message
AH00558: hthemlerd.exe: Could not reliably determine the server's fully qualified domain name, using fe80::7d97:b3c9:d47a:7c9c. Set the 'ServerName' directive globally to suppress this message
[Mon Nov 07 02:26:46.239830 2016] [mpm_winnt:notice] [pid 3032:tid 912] AH00354: Child: Starting 64 worker threads.
[Mon Nov 07 02:35:03.240441 2016] [:error] [pid 3032:tid 1420] [client 127.0.0.1:49471] PHP Warning: mysqli_connect(): MySQL server has gone away in C:\ProgramData\Themler\hd_data\themler_1058051700\startup\deploy.php on line 64, referer: http://127.0.0.1:12080/themler_1058051700/startup/
[Mon Nov 07 02:35:03.250455 2016] [:error] [pid 3032:tid 1420] [client 127.0.0.1:49471] PHP Warning: mysqli_connect(): (HY000/2006): MySQL server has gone away in C:\ProgramData\Themler\hd_data\themler_1058051700\startup\deploy.php on line 64, referer: http://127.0.0.1:12080/themler_1058051700/startup/
[Mon Nov 07 02:35:03.266480 2016] [:error] [pid 3032:tid 1420] [client 127.0.0.1:49471] PHP Warning: mysqli_query() expects parameter 1 to be mysqli, boolean given in C:\ProgramData\Themler\hd_data\themler_1058051700\startup\deploy.php on line 65, referer: http://127.0.0.1:12080/themler_1058051700/startup/
[Mon Nov 07 02:35:03.267481 2016] [:error] [pid 3032:tid 1420] [client 127.0.0.1:49471] PHP Warning: mysqli_query() expects parameter 1 to be mysqli, boolean given in C:\ProgramData\Themler\hd_data\themler_1058051700\startup\deploy.php on line 66, referer: http://127.0.0.1:12080/themler_1058051700/startup/
[Mon Nov 07 02:35:03.267481 2016] [:error] [pid 3032:tid 1420] [client 127.0.0.1:49471] PHP Warning: mysqli_close() expects parameter 1 to be mysqli, boolean given in C:\ProgramData\Themler\hd_data\themler_1058051700\startup\deploy.php on line 67, referer: http://127.0.0.1:12080/themler_1058051700/startup/
[Mon Nov 07 02:35:04.305028 2016] [:error] [pid 3032:tid 1420] [client 127.0.0.1:49471] PHP Warning: mysqli_connect(): in C:\ProgramData\Themler\hd_data\themler_1058051700\startup\deploy.php on line 69, referer: http://127.0.0.1:12080/themler_1058051700/startup/

======== End of file C:\ProgramData\Themler\logs\apache\error.log ========

======== Content of file C:\ProgramData\Themler\logs\apache\access.log ========
127.0.0.1 - - [07/Nov/2016:02:35:23 -0600] "GET /themler_1058051700/html/manifest/319.manifest HTTP/1.1" 200 17931 74110 mis
127.0.0.1 - - [07/Nov/2016:02:35:23 -0600] "GET /themler_1058051700/html/themes/Untitled/editor/app/frontend/html/application.js HTTP/1.1" 200 6134 33048 mis
127.0.0.1 - - [07/Nov/2016:02:35:23 -0600] "GET /themler_1058051700/html/themes/Untitled/editor/app/frontend/html.js HTTP/1.1" 200 1200 18027 mis
127.0.0.1 - - [07/Nov/2016:02:35:23 -0600] "GET /themler_1058051700/html/themes/Untitled/editor/app/frontend/DataProvider.js HTTP/1.1" 200 13778 17025 mis
127.0.0.1 - - [07/Nov/2016:02:35:23 -0600] "GET /themler_1058051700/html/themes/Untitled/editor/app/frontend/html/project.js HTTP/1.1" 200 3995 104155 mis
127.0.0.1 - - [07/Nov/2016:02:35:23 -0600] "GET /themler_1058051700/html/themes/Untitled/editor/app/frontend/html/builder.js HTTP/1.1" 200 12060 74111 mis
127.0.0.1 - - [07/Nov/2016:02:35:23 -0600] "GET /themler_1058051700/html/themes/Untitled/editor/app/frontend/loader.js HTTP/1.1" 200 3594 26039 mis
127.0.0.1 - - [07/Nov/2016:02:35:23 -0600] "GET /themler_1058051700/html/themes/Untitled/editor/app.html?ver=

PLEASE HELP ME, I WANT TO TRY THIS PROGRAM

Hi,

Please try the following suggestions:
http://answers.themler.com/articles/13879/themler-desktop-troubleshooting

Sincerely,
Hella