Support Desperately needed after 2 weeks unresolved

I have a Private Ticket below that has an issue that your developers are 'looking at' however it is now 2 weeks...
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Activity
28 February 2017

Started 17 February 2017 by richard25

product number in ScienceCo - VirtueMart Template

Hi, I'm using the ScienceCo - VirtueMart Template. In this template i miss the possibility to add the product number (SKU). Is it possible to add this feature in the template? Kind regards, Hans
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Activity
23 September 2015

Started 18 September 2015 by Pinobird