Free Photos Subscription - but how can I download Billionphotos for free?

I have a "Free Photos Subscription, 3 Years" but how can I download Billionphotos for free?
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Latest By Support Team

Activity
22 November 2016

Started 25 August 2015 by rl

No photo download is possible

I have a valid "One year upgrade period for Artisteer Standard Edition and Themler Business" (since 1. of October 2015), but I can't download any photos.
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Latest By Support Team

Activity
05 October 2015

Started 03 October 2015 by Mr. Marflow